HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an extended service plan designed for businesses seeking comprehensive support and reliable maintenance for their HPE infrastructure. This 3-year service plan is an essential investment that enhances your operational efficiency and productivity, ensuring your technology remains functional and effective. Whether you're in need of quick resolutions or ongoing support, this service plan offers everything your organization requires to maximize uptime and minimize disruptions.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic plan includes parts replacement and on-site service, ensuring your systems are promptly repaired and maintained. This means you can focus on your core business activities while we take care of your technology needs.
• Next Business Day Service: With a response time of next business day for both parts and labor, you can expect minimal downtime and quick resolutions to any issues that may arise. This feature is critical for businesses that rely heavily on their IT infrastructure.
• Defective Media Retention: This service plan includes defective media retention, allowing you to keep any faulty parts for further analysis or secure disposal. This added benefit can help in understanding failure patterns and enhancing future strategies.
• 9 x 5 Support Availability: Enjoy access to expert support during standard business hours (9 AM to 5 PM), ensuring that help is readily available when you need it the most. This guarantees that your queries and issues are promptly addressed.
• Increased Reliability and Value: By investing in the HPE Pointnext Tech Care Basic service, you're not just protecting your infrastructure; you're also enhancing its reliability and longevity. This service adds significant value to your investment, ensuring your technology can keep up with the demands of your business.

Technical Details

• Service Duration: 3 Years
• Service Type: Extended Service
• Service Response Time: Next Business Day
• Support Hours: 9 x 5
• Service Includes: Parts Replacement, On-site Service, Defective Media Retention
• Scope: Maintenance, Parts & Labor

How to Install

Installation of the HPE Pointnext Tech Care Basic service is straightforward. Once you purchase the service plan, you will receive a confirmation along with instructions on how to register your devices for coverage. Simply follow these steps:

1. Log into your HPE account or create one if you do not have it.
2. Provide the necessary information regarding your hardware that you want covered under the plan.
3. Submit the registration form and receive a confirmation email.
4. Keep the confirmation for your records.
5. If you ever need to initiate service, simply contact HPE support with your confirmation details.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic plan?

The plan includes parts replacement, on-site service, defective media retention, and support during standard business hours.

2. How does the defective media retention work?

Defective media retention allows you to keep any faulty components for disposal or analysis, providing added value and insight into any hardware issues.

3. What happens if I need service after business hours?

This service plan provides support during standard business hours (9 AM to 5 PM). For after-hours support, you may need to explore additional support options or plans.

4. Is there any limit on the number of service calls I can make?

There is no limit on service calls as long as they pertain to covered issues. However, it’s advisable to review specific terms and conditions in your service agreement.

5. Can I transfer this service to another device?

Generally, the service is tied to specific hardware. If you need to transfer service, please contact HPE support for guidance based on your circumstances.