Description
Experience unparalleled support and reliability with the HPE Pointnext Tech Care Basic with Defective Media Retention. This extended service package offers a comprehensive solution designed to keep your IT systems running smoothly for a full three years. With on-site maintenance and expert assistance, you can have peace of mind knowing that help is just a call away.
- Comprehensive Support: Benefit from 9 x 5 Next Business Day service that provides prompt assistance whenever you need it, ensuring minimal downtime for your operations.
- Defective Media Retention: Retain defective media for analysis, giving you valuable insights into potential issues while preserving essential data security.
- On-Site Assistance: Our dedicated technicians come straight to your location, eliminating the hassle of shipping equipment for repairs and saving you valuable time.
- Quick Response Time: Enjoy a maximum distance of 100 miles for on-site service, ensuring prompt response and resolution to your problems without unnecessary delays.
- Parts & Labor Included: Our service includes both parts and labor, allowing for swift repairs and replacements, which improves productivity and keeps your systems operational.
Technical Details of Product
- **Service Type**: Extended Service
- **Duration**: 3 Years
- **Coverage**: 9 x 5 Next Business Day
- **Service Location**: On-site (up to 100 miles from customer site)
- **Includes**: Parts & Labor Service
- **Special Feature**: Defective Media Retention
How to Install
1. Purchase the HPE Pointnext Tech Care Basic service package.
2. Register your service online through the HPE support portal.
3. Schedule your initial service consultation by contacting HPE support directly.
4. Prepare your site for the technician's visit, ensuring access to all necessary equipment.
5. Upon arrival, the technician will conduct an assessment of your systems and initiate the service as per your coverage plan.
Frequently Asked Questions
Q: What is covered under the HPE Pointnext Tech Care Basic service?
A: The service includes on-site support for hardware issues, parts replacements, and labor, as well as defective media retention for data security.
Q: How quickly can I expect a technician after reporting an issue?
A: You can expect a technician on-site the next business day, ensuring minimal disruption to your operations.
Q: Is there any limit to the distance for service?
A: Yes, the on-site service is available within a 100-mile radius from your location.
Q: What does “defective media retention” mean?
A: Defective media retention allows you to keep failed hardware components for analysis and data security, rather than returning them to the service provider.
Q: Can I extend the service period beyond three years?
A: Yes, HPE offers options to renew or extend your service coverage as your needs evolve.
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