HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is designed to provide comprehensive support and maintenance for your HPE systems. Offering a reliable service over three years, this extended service plan ensures that your technological investments remain operational and efficient. With a focus on minimizing downtime, this service also delivers peace of mind with its predictable total cost of ownership and extensive on-site assistance. Discover how this service can enhance your overall productivity and performance.

• Comprehensive 3-Year Coverage: Enjoy three years of dependable support with the HPE Pointnext Tech Care Basic plan, designed to maximize your system's uptime and efficiency.
• Next Business Day Service: Benefit from a prompt response with a Next Business Day (NBD) service, ensuring critical parts and labor are available within 100 miles of your location, allowing for swift resolution of any issues.
• On-site Support: Receive immediate, on-site assistance for troubleshooting and maintenance, enhancing your operational efficiency and minimizing disruptions in your workflow.
• Defective Media Retention: Retain defective media for in-depth analysis and data recovery, enabling you to safeguard your valuable information while minimizing data loss risks.
• Predictable Total Cost of Ownership: Experience a clear understanding of your service costs, making budgeting and financial planning easier while ensuring your systems are consistently supported.

Technical Details of Product

Service Type: Extended Service Plan
Service Duration: 3 Years
Service Coverage: 9 x 5 (Monday to Friday)
Service Response Time: Next Business Day
On-site Support Distance: 100 miles
Service Features: Parts & Labor, Defective Media Retention
Maintenance Type: Comprehensive Maintenance and Support

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic service from an authorized HPE reseller.
2. Upon purchase, you will receive a confirmation email with a service activation code.
3. Log into your HPE Support Center account and navigate to the "Manage Services" section.
4. Enter the activation code to link the service to your HPE products.
5. Once activated, you can access support services as needed by contacting HPE's support team directly.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic service?

The service includes on-site support, parts replacement, and defective media retention for a duration of three years.

2. How long does it take to receive service after contacting support?

With the Next Business Day service, you can expect parts and labor to be provided within the next business day, ensuring minimal downtime.

3. Can I extend my service beyond the initial three years?

Yes, it is possible to renew or extend your HPE Pointnext Tech Care Basic service upon expiration for continued support.

4. How does defective media retention work?

Defective media retention allows you to keep malfunctioning drives or components for analysis and recovery, ensuring your data remains secure.

5. Is there a limit to the distance for on-site support?

Yes, on-site support is available within a 100-mile radius from your location. For locations beyond this distance, alternative arrangements can be discussed with HPE support.