HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

Experience unparalleled technical support with the HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service. This comprehensive service plan is designed to provide you with seamless maintenance and support for your HPE products, ensuring that your operations run smoothly and efficiently. With a robust 3-year service duration, you can rest assured that your technical issues will be promptly addressed, enabling you to focus on your core business activities.

• Reliable Technical Support: The HPE Pointnext Tech Care Basic service guarantees reliable assistance to resolve all your technical issues swiftly, allowing for minimal downtime.
• Defective Media Retention: This service includes defective media retention, giving you the flexibility to keep any defective parts for analysis, ensuring that your data remains secure.
• On-Site Support: With on-site availability of HPE experts, you receive quick solutions and immediate assistance tailored to your specific needs, ensuring smooth operations.
• Parts and Labor Coverage: Enjoy peace of mind with comprehensive parts and labor coverage, making the maintenance process hassle-free and convenient for your organization.
• Next Business Day Response: The service features a next business day response time for parts and labor within a 100-mile radius, ensuring maximum reliability and quick resolution of issues.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 3 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Coverage: On-site maintenance within 100 miles
• Includes: Parts Replacement, Labor Coverage, Defective Media Retention

How to Install

To get started with your HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service plan through an authorized HPE partner or directly from HPE.
2. Once your order is confirmed, you will receive a service agreement with instructions on how to activate your service.
3. Contact HPE support to schedule your initial consultation, where you can discuss your specific requirements and service needs.
4. HPE technicians will assist you in setting up the service and provide guidance on how to utilize the technical support effectively.

Frequently Asked Questions

• What is Defective Media Retention? Defective Media Retention allows you to keep any defective parts or hardware for analysis and data security.
• Is on-site support included in the service? Yes, the service includes on-site support, providing you with expert assistance at your location.
• What are the service hours for support? The HPE Pointnext Tech Care Basic service is available 9 x 5, ensuring you have support during your business hours.
• How quickly can I expect service after reporting an issue? You can expect next business day service for parts and labor within a 100-mile radius of your location.
• Can this service cover hardware from other manufacturers? No, this service is specifically designed for HPE products and cannot be used for hardware from other manufacturers.