Description
The HPE Pointnext Tech Care Basic with Defective Media Retention is the optimal solution for businesses seeking reliable IT support services. This 3-Year extended service plan ensures that your systems are always up and running with minimal downtime. Offering on-site assistance, next business day service, and parts and labor coverage, this product is designed to give you complete peace of mind, allowing you to focus on your core business operations.
- Comprehensive Coverage: The HPE Pointnext Tech Care Basic plan includes a robust set of features such as on-site support, parts, and labor, ensuring that you are never left without assistance when you need it most.
- Defective Media Retention: With defective media retention included, you can securely keep your failed hard drives and storage devices, helping you to mitigate data loss and comply with industry regulations.
- Next Business Day Service: Enjoy peace of mind with next business day service response time, ensuring that any issues are quickly addressed to minimize disruption to your operations.
- Cost-Effective Maintenance: This service plan helps reduce inventory costs by providing parts and labor coverage, ensuring maximum dependability without the need to stock extra inventory.
- Extended Duration: With a service duration of 3 years, you can count on continued support and maintenance, allowing for consistent productivity and timely results.
Technical Details of the Product
- Service Type: Extended Service Plan
- Duration: 3 Years
- Support Hours: 9 x 5
- Service Response Time: Next Business Day
- On-site Support: Yes, within 100 miles
- Coverage: Parts and labor included
- Defective Media Retention: Included
How to Install
To activate your HPE Pointnext Tech Care Basic service, follow these steps:
- Purchase the service through a certified HPE partner or online store.
- Receive your service agreement and confirmation details via email.
- Contact HPE support to schedule your first service assessment or site visit.
- Ensure all necessary documentation and equipment are ready for the on-site technician.
- Enjoy the benefits of your new support service as HPE takes care of your IT needs!
Frequently Asked Questions
What is included in the HPE Pointnext Tech Care Basic service?
The service includes on-site support, next business day response time, parts and labor coverage, and defective media retention.
How does defective media retention work?
Defective media retention allows you to keep your malfunctioning hard drives and storage devices, ensuring data security and compliance with regulations.
What is the response time for this service?
The service guarantees next business day response time for support within a 100-mile radius of your business location.
Can I extend the service duration after 3 years?
Yes, you can extend your service plan after the initial 3-year period by contacting your HPE partner or HPE support for renewal options.
Who should I contact for support issues?
You can contact HPE's dedicated support team using the contact details provided in your service agreement for any support issues you may encounter.
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