HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is a crucial extended service plan designed to protect your IT investment and enhance the reliability of your technology infrastructure. This comprehensive 3-year service package offers a multitude of benefits, ensuring that your systems remain operational and efficient. With next business day service, on-site maintenance, and parts and labor included, you can rest assured that your technology needs are covered, allowing your organization to focus on its core operations.

• Comprehensive Coverage: This extended service plan provides 9 x 5 technical support, ensuring that assistance is available during business hours.
• Defective Media Retention: Retain defective components for your own analysis and avoid additional costs associated with data recovery.
• Next Business Day Service: Enjoy peace of mind with next business day parts and labor service response, guaranteeing timely repairs and minimizing downtime.
• On-site Convenience: Benefit from on-site service, allowing for quick resolution of issues without the need to transport equipment off-site.
• Enhanced Productivity: With parts replacement service included, tasks are completed rapidly, improving operational productivity and efficiency.

Technical Details of Product

• Service Duration: 3 Years
• Service Type: On-site Maintenance
• Service Hours: 9 x 5 (business hours)
• Response Time: Next Business Day
• Distance Coverage: 100 miles from customer site

How to Install

To activate your HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service from an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation email containing your service activation code.
3. Visit the HPE support website and enter your activation code to register your service.
4. Once registered, you can access support resources and schedule on-site service as needed.
5. Keep a record of your service contract and contact information for efficient service requests.

Frequently Asked Questions

What is covered under the HPE Pointnext Tech Care Basic service?

This service covers technical support, on-site maintenance, and parts replacement, ensuring that your systems remain reliable and operational throughout the service duration.

How does defective media retention work?

With defective media retention, you can keep failed components for your analysis or potential data recovery, helping you avoid additional costs related to lost data.

What is the response time for service requests?

The service offers next business day response time for parts and labor, ensuring that your issues are addressed promptly to minimize downtime.

Is on-site service available for all equipment?

Yes, as part of the service, on-site maintenance is available for supported HPE equipment within a 100-mile radius of your location.

Can I extend the service beyond three years?

Yes, you can renew or upgrade your service contract before the expiration of your current plan to ensure ongoing support and coverage.