HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an extended service plan specifically designed for your HPE hardware and software products. This comprehensive support package goes beyond traditional customer service, ensuring that your IT team can focus on advancing your business without worrying about technical issues. With a three-year duration, this service offers the confidence and peace of mind needed to maximize productivity and operational efficiency.

• Comprehensive Operational Support: HPE Tech Care Service provides proactive support, allowing IT teams to shift their focus from reactive troubleshooting to strategic business improvement.
• Direct Access to Experts: Gain immediate assistance from product-specific specialists who deliver expert technical guidance tailored to your unique workload.
• Multi-Channel Support Options: Access support through various channels, including telephone, real-time chat, automated incident logging, and moderated forums, ensuring quick and effective issue resolution.
• Defective Media Retention: Included in the service, this feature allows you to retain defective media, providing a hassle-free way to manage hardware issues.
• Next Business Day Response: Enjoy on-site service with next business day response times, ensuring your operations remain uninterrupted and efficient.

Technical Details of the Product

The HPE Pointnext Tech Care Basic service is designed for HPE hardware and software, offering a three-year service duration. It includes on-site parts and labor service characteristics, ensuring minimal downtime and dependable operational support. This service plan is specifically tailored for both on-premises and as-a-service deployment models.

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service plan from an authorized HPE distributor.
2. Register your product using the HPE registration portal, providing details of your hardware and software configuration.
3. Receive confirmation of service activation along with your service contract details.
4. For immediate support, access the multi-channel support options available to you as an HPE Tech Care customer.

Frequently Asked Questions

Q: What types of products are covered under HPE Pointnext Tech Care Basic?

A: The service is applicable to both HPE hardware and software products, including on-premises and as-a-service deployments.

Q: How do I access support with HPE Tech Care Service?

A: You can reach support through various channels such as telephone, real-time chat, automated incident logging, or through HPE moderated forums.

Q: What is Defective Media Retention?

A: Defective Media Retention allows you to keep defective hardware components, which can be beneficial for your inventory management and operational efficiency.

Q: How quickly can I expect service after I log a support incident?

A: HPE Pointnext Tech Care Basic guarantees a next business day response for parts and labor service, minimizing downtime and ensuring timely resolution of your issues.

Q: Is there a limit on the duration of service coverage?

A: The HPE Pointnext Tech Care Basic service is available for a duration of three years, ensuring comprehensive support throughout this period.