HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an exceptional extended service plan designed to provide you with comprehensive support and maintenance for your systems over a three-year period. This service not only ensures that your hardware remains in optimal condition, but it also offers you peace of mind with its reliable parts replacement and on-site assistance. With HPE’s commitment to delivering timely and efficient solutions, you can focus on what matters most – driving your business forward.

• Comprehensive Coverage: This extended service plan includes 9 x 5 coverage, ensuring that expert support is available during business hours to address any issues that may arise.
• Next Business Day Service: Enjoy the peace of mind that comes with a Next Business Day response for parts and labor, ensuring your systems are back up and running promptly with minimal downtime.
• On-site Support: The on-site service guarantees quick resolutions to problems, as certified HPE technicians are dispatched straight to your location to provide hands-on assistance.
• Defective Media Retention: This unique feature allows you to retain defective media, providing flexibility and security for your critical data, which contributes to a more robust data management strategy.
• Predictable Total Cost of Ownership: With HPE Pointnext Tech Care, you can maintain control over your IT budget with a predictable service cost, helping you to avoid unexpected expenses while keeping your systems running smoothly.

Technical Details of the Product

• Service Duration: 3 Years
• Service Type: On-site maintenance with parts & labor
• Support Hours: 9 x 5
• Response Time: Next Business Day for parts and labor
• Defective Media Retention: Included

How to Install

To initiate the HPE Pointnext Tech Care service, simply purchase the service plan and register it through the HPE support portal. Following registration, you will have access to all features, including on-site support and parts replacement. In case of equipment failure, contact HPE support with your service details, and a technician will be dispatched to your location as per the terms of your service agreement.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover?
  The service covers on-site maintenance, parts replacement, and includes defective media retention for a duration of three years.
• How quickly can I expect support?
  With Next Business Day service response, you can expect a technician to arrive on-site the day after you report an issue.
• Can I retain defective media?
  Yes, the service includes defective media retention, allowing you to keep any faulty hardware for your records or further investigation.
• Are there any hidden costs?
  No, the service offers predictable total cost of ownership, meaning all maintenance and labor costs are included in the plan you select.
• How do I contact support?
  You can contact HPE support via their support portal, phone, or email, based on the support level you have subscribed to.