HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

Experience unparalleled support and assurance with the HPE Pointnext Tech Care Basic with Defective Media Retention service plan. Designed to meet your technical service needs, this extended service offering spans over 3 years and provides you with comprehensive maintenance solutions that boost your operational efficiency. Enjoy peace of mind knowing that your technology infrastructure is backed by expert support, ensuring that you can focus on driving your business forward without interruptions.

• Comprehensive Coverage: This service includes parts replacement to effectively resolve any issues that may arise, safeguarding your investment and minimizing downtime.
• On-Site Convenience: With on-site service provided at your location, you can enjoy quick and efficient resolutions to technical problems without the hassle of shipping equipment elsewhere.
• Next Business Day Response: Benefit from a rapid response time with Next Business Day service for parts and labor, ensuring that your operations run smoothly and efficiently without delays.
• Defective Media Retention: Retain defective media at no additional cost, providing you with valuable data recovery options and the assurance that you can manage your information securely.
• Enhanced Productivity: The combination of parts and labor service characteristics allows for swift task completion, boosting overall productivity within your organization.

Technical Details of the Product

• Service Duration: 3 Years
• Service Availability: 9 x 5 (Monday to Friday)
• Service Type: On-site Maintenance
• Service Response Time: Next Business Day within 100 miles
• Includes: Parts Replacement and Labor

How to Install

To get started with your HPE Pointnext Tech Care Basic with Defective Media Retention, simply follow these steps:

1. Purchase the service plan through your preferred purchasing channel.
2. Receive confirmation and documentation for your service plan, which includes service details and contact information.
3. In the event of a service need, contact HPE support through the provided details in your documentation.
4. Schedule an on-site visit or request parts replacement as necessary based on your service agreement.
5. Retain any defective media according to the guidelines provided to ensure data integrity.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care service?
The service includes on-site support, parts replacement, labor, and defective media retention for a seamless experience.

2. How quickly can I expect service to be provided?
You can expect next business day service response within a 100-mile radius of your location.

3. What are the benefits of defective media retention?
Defective media retention allows you to keep faulty drives or components, enabling potential data recovery while ensuring compliance with your organization’s data management policies.

4. Is this service plan available for all HPE products?
This service plan is designed for a range of HPE products; however, it is recommended to verify compatibility with your specific equipment.

5. How do I initiate service if I encounter an issue?
Simply contact HPE support using the details provided in your service plan documentation to initiate a service request.