Description
The HPE Pointnext Tech Care Basic with Defective Media Retention is your ultimate solution for hassle-free IT support. This extended service plan, spanning 3 years, is designed to provide peace of mind and ensure that you can focus on your core business activities without worrying about technical disruptions. With on-site support and parts replacement included, you can trust that any issues will be resolved quickly and efficiently, minimizing downtime and maximizing productivity.
- Comprehensive Coverage: The HPE Pointnext Tech Care Basic service offers extensive support that includes parts replacement and on-site assistance, ensuring that your IT infrastructure is maintained to the highest standards.
- Next Business Day Service: Enjoy the advantage of 9 x 5 Next Business Day service, guaranteeing that help is just around the corner when you need it most. We understand how critical time is in business.
- Defective Media Retention: With this plan, you don't just receive support; you also retain control over your defective media. This feature ensures that you can keep your sensitive data secure while resolving hardware issues.
- On-Site Support: Our trained professionals will come to your location, allowing for quick and efficient troubleshooting. This minimizes the impact on your operations and keeps your processes running smoothly.
- Reliable Maintenance: The combination of parts and labor service characteristics enables a dependable maintenance regime that you can trust, ensuring that your equipment operates efficiently throughout the service period.
Technical Details of Product
- Service Duration: 3 Years
- Service Type: Extended On-site Maintenance
- Service Availability: 9 x 5 Next Business Day
- Response Time: Parts and Labor within 100 miles from customer site
- Included Features: Parts Replacement and Defective Media Retention
How to Install
To take advantage of the HPE Pointnext Tech Care Basic service, simply purchase the service plan through an authorized reseller or directly from HPE. After the purchase, you'll receive confirmation and contact details for your dedicated support team. For on-site assistance, schedule a visit through the provided contact channels, and prepare your equipment for maintenance. Our technicians will guide you through the process, ensuring minimal disruption to your operations.
Frequently Asked Questions
What is Defective Media Retention?
Defective Media Retention allows you to retain your defective storage media, ensuring that sensitive information is secure while you receive a replacement.
What is the service coverage area for on-site support?
The on-site support service is available for locations within 100 miles from the customer site, ensuring timely assistance.
How quickly can I expect a response?
You can expect a Next Business Day response for any parts and labor service requests, allowing you to get back to business quickly.
Is this service available for all HPE products?
While this service is tailored for various HPE products, please check with your reseller or HPE representative to confirm availability for your specific system.
Can I extend my service period after the initial 3 years?
Yes, you can discuss extension options with your HPE representative 6 months before the service concludes to ensure uninterrupted support.
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