HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

Introducing HPE Pointnext Tech Care Basic with Defective Media Retention, a comprehensive extended service plan designed to ensure your IT infrastructure runs smoothly. This 3-year service plan offers essential support and maintenance tailored specifically for your HPE products. With a focus on reliability and convenience, this service helps you to mitigate downtime and maintain operational efficiency.

• Comprehensive Coverage: Enjoy peace of mind with 9 x 5 support, allowing you to access expert assistance during business hours. This ensures your IT systems remain operational and issues are resolved promptly.
• Next Business Day On-Site Support: In case of any technical issues, our professionals will be on-site the next business day, reducing downtime and allowing you to focus on your core operations.
• Defective Media Retention: This service includes defective media retention, which means you can keep the failed parts of your equipment. This feature allows you to analyze and understand failures, ensuring better future decision-making.
• Parts and Labor Included: Our service plan covers both parts and labor, meaning you won’t incur additional costs for parts replacement or labor services. This is a cost-effective solution that enhances your operational efficiency.
• Proximity Support: Our service guarantees a maximum response distance of 100 miles from your site, ensuring that dedicated support is easily accessible within your operational area.

Technical Details of HPE Pointnext Tech Care Basic

• Service Duration: 3 Years
• Service Type: Extended Service
• Support Availability: 9 x 5
• Response Time: Next Business Day for Parts and Labor
• Defective Media Retention: Yes
• On-Site Service Availability: Yes
• Distance Coverage: 100 miles from customer site

How to Install

Installing HPE Pointnext Tech Care Basic is seamless. Follow these simple steps:

1. Purchase the service plan through your HPE representative or authorized reseller.
2. Receive confirmation of your service plan via email, which includes your service contract details.
3. Contact HPE support to register your products and activate the service plan.
4. Ensure that you document the unique service code provided for future reference.
5. Once activated, you can begin utilizing all of the benefits associated with the service plan.

Frequently Asked Questions

• What is the purpose of Defective Media Retention?
  Defective Media Retention allows you to keep any defective parts, enabling you to analyze them for better troubleshooting and decision-making.
• What does the 9 x 5 support mean?
  This means that you will receive technical support during standard business hours, five days a week.
• How quickly can I expect service after reporting an issue?
  You can expect next business day service for parts and labor, ensuring minimal downtime for your operations.
• Are parts and labor costs included in the service plan?
  Yes, both parts and labor costs are covered under this service plan, providing you with a hassle-free experience.
• Is this service available globally?
  The HPE Pointnext Tech Care Basic service is primarily offered in areas within a 100-mile radius from your location, ensuring prompt service delivery.