HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is a comprehensive operational support service designed for HPE hardware and software products. With this extended service plan lasting three years, IT teams can enhance their productivity and focus on innovation rather than reactive problem-solving. This service is tailored to provide direct access to specialized technical resources, enabling users to efficiently manage their HPE products and minimize operational risks.

• Proactive Support: HPE Tech Care Service allows IT teams to move beyond reactive troubleshooting, empowering them to identify and implement better operational practices that drive business advancement.
• Expert Resources: Customers benefit from direct access to product-specific specialists who possess extensive knowledge in HPE hardware and software products, ensuring they receive effective and timely support.
• Multiple Support Channels: Access support through various channels, including telephone, real-time chat, automated incident logging, and HPE moderated forums, all with defined response times to suit every customer's needs.
• General Technical Guidance: More than traditional support, this service provides valuable advice on the operation, management, and security of your HPE products, helping you optimize their performance.
• Defective Media Retention: The inclusion of Defective Media Retention means customers can keep defective parts that can aid in troubleshooting, reducing downtime and improving overall service efficiency.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 3 Years
• Response Time: Next Business Day for Parts and Labor
• Defective Media Retention: Included
• Access to Technical Specialists: Yes

How to Install

To install the HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE partner or directly from HPE.
2. You will receive a confirmation email containing your service details and support access information.
3. Ensure your HPE hardware and software products are registered under your HPE account.
4. Access the support channels provided in the confirmation email to start utilizing your service, including phone support, chat options, and moderated forums.
5. For Defective Media Retention, follow the guidelines provided by HPE on how to manage and keep defective parts within your inventory.

Frequently Asked Questions

Q: What is included in HPE Pointnext Tech Care Basic service?

A: This service includes proactive support, direct access to technical specialists, general technical guidance, and Defective Media Retention.

Q: How does Defective Media Retention work?

A: Defective Media Retention allows you to keep failed hardware components for troubleshooting or compliance purposes, preventing unnecessary downtime.

Q: What is the response time for support?

A: The service guarantees a Next Business Day response for Parts and Labor, ensuring timely resolution of your technical issues.

Q: Can I access support outside of business hours?

A: Yes, you can log incidents and access certain support resources through automated systems and forums outside of business hours.

Q: Is this service available for both on-premises and as-a-service products?

A: Yes, HPE Pointnext Tech Care Basic service is designed to support both on-premises and as-a-service versions of HPE hardware and software products.