Description
The HPE Pointnext Tech Care Basic with Defective Media Retention is an extended service plan designed to protect your investment in HPE technology for a full three years. This service is essential for businesses that require reliable performance and peace of mind. With a combination of on-site support, next business day response, and comprehensive parts and labor coverage, this service ensures that your HPE systems remain operational and efficient.
- Enhanced Reliability: Protect your investment with a service plan that prioritizes reliability and uptime, ensuring your business can operate smoothly without unexpected interruptions.
- On-site Support: Enjoy the convenience of on-site service, reducing downtime and enhancing usability. Our technician will be at your location to resolve issues swiftly and efficiently.
- Next Business Day Response: With a response time of next business day for parts and labor, you can minimize disruption and maintain productivity in your operations.
- Defective Media Retention: Keep your defective media with this service, allowing you to manage data securely and perform forensics without needing to return the defective items.
- Comprehensive Coverage: The plan includes both parts and labor service characteristics, ensuring that all tasks are completed quickly, efficiently, and with minimal hassle.
Technical Details of the Product
- Service Duration: 3 Years
- Service Type: On-site Maintenance
- Service Availability: 9 x 5 (Monday to Friday)
- Service Response Time: Next Business Day
- Coverage Radius: Up to 100 miles from customer site
- Parts Replacement: Yes, includes defective media retention
How to Install
Getting started with the HPE Pointnext Tech Care Basic service is simple:
- Purchase the service plan through HPE or an authorized reseller.
- Receive confirmation of your service agreement and service number.
- In the event of an issue, contact HPE support using the provided service number.
- Schedule an on-site visit from an HPE technician if necessary.
- Keep records of any defective media for retention as per the service agreement.
Frequently Asked Questions
1. What does Defective Media Retention mean?
Defective Media Retention allows you to retain defective hard drives or media for your own review or data recovery purposes instead of returning them to HPE.
2. How quickly can I expect a technician to arrive?
With our next business day response time, you can expect a technician to arrive at your specified location within one business day after you report a service issue.
3. Is this service plan available for all HPE products?
This service plan is applicable to select HPE products. Please verify compatibility with your specific product before purchasing.
4. Can I upgrade my service plan?
Yes, service plans can be upgraded depending on your business needs. Please contact HPE support for further assistance.
5. What are the hours of service coverage?
The service is available during standard business hours, 9 AM to 5 PM, Monday through Friday, excluding holidays.
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