HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an extended service plan tailored for organizations that require comprehensive technical support for their HPE hardware and software products. Designed to enhance operational effectiveness, this service allows IT teams to focus on innovation and improving business processes while having peace of mind with reliable technical assistance at their fingertips. With a three-year service duration, HPE Tech Care is your ultimate partner in ensuring system performance and preventing downtime.

• Reliable Support: HPE Tech Care Service offers dependable assistance to address all your technical issues, ensuring you stay focused on your business growth.
• Defective Media Retention: The unique defective media retention feature allows you to retain any defective media, enabling effective handling of mishaps while safeguarding valuable data.
• Multiple Support Channels: Gain direct access to product-specific specialists through various channels including telephone support, real-time chat, automated incident logging, and moderated forums, ensuring you get the help you need without delay.
• Expert Technical Resources: Access specialized knowledge from HPE’s technical experts, helping you avoid wasting time on triage and entitlement questions, allowing you to resolve issues swiftly and efficiently.
• Next Business Day Service: Enjoy a convenient parts and labor service response time of next business day, ensuring your operations continue with minimal disruption and maximum efficiency.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Basic with Defective Media Retention
• Service Duration: 3 Years
• Support Channels: Telephone, Real-time Chat, Automated Incident Logging, HPE Moderated Forums
• Response Time: Next Business Day for Parts and Labor
• Defective Media Retention: Yes

How to Install

Installing the HPE Pointnext Tech Care Basic service is straightforward. After purchasing the service, follow these steps:

1. Receive your service agreement confirmation via email.
2. Log into your HPE account or create one if you do not have an existing account.
3. Register your HPE hardware or software product for the Tech Care Service.
4. Familiarize yourself with the support options available to you, including contact details for specialists.
5. Ensure your team is aware of the service resources, including how to initiate support requests through preferred channels.

Frequently Asked Questions

• What is included in the HPE Tech Care Service?
  The service includes operational support for HPE hardware and software products, direct access to product-specific specialists, general technical guidance, and defective media retention capabilities.
• How does defective media retention work?
  Defective media retention allows customers to keep any defective media, which can be crucial for data recovery or further analysis without risking data loss.
• What types of support channels are available with this service?
  The HPE Tech Care Service offers support through telephone, real-time chat, automated incident logging, and moderated forums.
• When can I expect a response from technical support?
  The service promises a next business day response for parts and labor, ensuring minimal downtime for your operations.
• Is there a limit to the number of incidents I can log?
  The service does not place a limit on the number of incidents you can log; you can access support as needed.