HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential extended service solution designed to safeguard your IT investment over a period of three years. This comprehensive service provides you with the necessary support and peace of mind to ensure that your business operations run smoothly, all while maintaining high levels of productivity. With features such as next business day on-site support, parts replacement, and labor services, you can trust that any technical issues you face will be addressed promptly and effectively.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes parts replacement and labor, ensuring that your IT systems are always up and running without unnecessary delays.
• Defective Media Retention: This unique feature allows you to retain defective media for further analysis or secure disposal, giving you peace of mind regarding data security and compliance.
• On-Site Support: Benefit from next business day on-site support for any issues that may arise. Our trained technicians are ready to resolve problems quickly, minimizing downtime and disruption to your business operations.
• Efficient Response Time: With a service response time of next business day (within 100 miles), you can count on fast solutions that keep your systems running smoothly and efficiently.
• Extended 3-Year Service Duration: This service is designed to provide long-term support, ensuring ongoing protection and maintenance for your IT infrastructure.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Level: 9 x 5 (9 hours a day, 5 days a week)
• Response Time: Next Business Day (within 100 miles)
• Service Components: On-site support, parts replacement, labor included

How to Install

Installing the HPE Pointnext Tech Care Basic service is straightforward. Once you have purchased the service, you will receive a confirmation that includes your service agreement details. To initiate service, simply contact HPE support through the provided channels. A representative will guide you through the process, including setting up your on-site support and parts replacement services. Ensure that your contact information is up-to-date for timely communication and service delivery.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Basic service?
The service includes on-site support, parts replacement, and labor for a duration of three years, ensuring that your IT systems are properly maintained and issues are resolved quickly.

How does the defective media retention feature work?
The defective media retention feature allows you to keep defective hardware for evaluation or secure disposal, addressing concerns related to data security and compliance regulations.

What is the response time for on-site support?
The response time for on-site support is next business day within 100 miles of your location. This ensures that your technical issues are addressed promptly to minimize downtime.

Can I extend my service duration beyond three years?
Yes, options for extending your service can be discussed with your HPE representative prior to the expiration of your current service agreement.

Is there a limit on the number of service calls I can make?
There are no limits on the number of service calls; however, the terms of service should be reviewed to understand what is covered under the agreement.