HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is your ultimate solution for reliable technical support and maintenance over an extended period of 4 years. This comprehensive service plan is designed to address all your technical issues efficiently, allowing you to focus on your business without the worry of unexpected downtime. With features like next business day on-site support and parts replacement, this service promises to deliver peace of mind and reliability, ensuring your systems remain functional and productive.

• Comprehensive On-Site Support: Enjoy the convenience of on-site service, meaning that you receive valuable technical support right at your doorstep without any need for travel. Our team of experts is ready to assist you when you need it the most.
• Next Business Day Response: Our service guarantees a fast response time, with parts and labor scheduled for the next business day if you are within 100 miles of the service location. This ensures minimal downtime and maximum efficiency for your operations.
• Parts Replacement Service: The HPE Pointnext Tech Care Basic includes a parts replacement service, ensuring that any defective components are swiftly replaced. This enhances the operational reliability of your equipment and helps maintain optimal performance.
• Defective Media Retention: This service allows you to retain defective media, giving you control over your sensitive data and ensuring compliance with your data retention policies.
• Four-Year Service Duration: With a commitment of 4 years, this service plan provides extensive coverage, allowing you to plan long-term and ensuring that your systems are always supported adequately.

Technical Details of Product

• Service Type: On-Site Maintenance
• Service Duration: 4 Years
• Service Hours: 9 x 5 Business Days
• Response Time: Next Business Day
• Distance Coverage: Up to 100 miles from customer site
• Included Services: Parts and Labor
• Defective Media Retention: Yes

How to Install

To get started with the HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the service plan through your HPE account or authorized distributor.
2. Once your purchase is confirmed, you will receive a service agreement.
3. Contact HPE support to schedule your initial service appointment.
4. Ensure that your systems are accessible for the technician on the scheduled date.
5. After installation, make sure to document any issues or questions for your next service visit.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Basic service?
  This service covers on-site support, parts replacement, labor, and defective media retention for a duration of 4 years.
• How does the next business day service work?
  If you are located within 100 miles of the service location, you can expect a technician to arrive on-site the next business day to resolve your issues.
• Can I retain defective media?
  Yes, this service plan includes defective media retention, allowing you to keep any defective components for data security and compliance reasons.
• What should I do if I need support outside of normal business hours?
  While the standard service is 9 x 5, you can contact HPE support for emergency assistance or discuss options for extended coverage.
• Is there a limit to the number of service calls per year?
  There is no limit to the number of service calls; however, all service requests must fall within the terms of the service agreement.