HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention offers an essential solution for businesses seeking reliable support and maintenance for their IT infrastructure. This extended service plan spans four years and is designed to provide peace of mind, ensuring that your technical issues are addressed promptly and efficiently. With features such as next business day on-site support, parts replacement, and dedicated labor, this service is tailored to enhance the productivity and longevity of your business operations.

• Comprehensive Support: Enjoy the reliability of 9 x 5 on-site support with the HPE Pointnext Tech Care Basic service. Our trained professionals are available to assist you with any technical issues that arise during business hours, ensuring minimal disruption to your operations.
• Defective Media Retention: With this service, you have the option to retain any defective media, facilitating easier data recovery and ensuring that your sensitive information remains under your control.
• Next Business Day Service: Benefit from next business day parts and labor service, with a guaranteed response time for urgent repairs. Our commitment to timely service helps to maintain business continuity and reduce downtime.
• On-site Availability: The on-site support feature ensures that our experts are only a call away. This means quicker issues resolution and minimal waiting time for necessary repairs or parts replacements.
• Four-Year Service Duration: With four years of extended service, you can focus on your core business activities while we take care of your IT maintenance needs, ensuring a productive and efficient work environment.

Technical Details of the Product

• Service Duration: 4 Years
• Service Type: Extended Service
• Support Availability: 9 x 5 (Business Hours)
• Response Time: Next Business Day (within 100 miles of customer site)
• Includes: On-site support, parts replacement, and labor

How to Install

To install the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Contact your HPE representative to initiate service activation.
2. Provide your existing IT infrastructure details and discuss any specific service requirements.
3. Receive confirmation and onboarding instructions from HPE Pointnext Tech Care team.
4. Schedule an initial assessment appointment with a technician to evaluate your systems.
5. Once the service is activated, you can begin to take advantage of the support, including on-site visits and parts replacement as needed.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service include?

  The service includes on-site support, next business day response for parts and labor, and defective media retention to help maintain your IT efficiency.

• How long is the service duration?

  This service is valid for four years, providing long-term support for your IT infrastructure.

• What is the response time for service requests?

  The service guarantees next business day response for parts and labor within 100 miles of the customer site.

• Can I retain defective media?

  Yes, the service allows you to retain defective media, enabling you to manage your data securely.

• What kind of support is available?

  We offer 9 x 5 on-site support to address technical issues and ensure the smooth operation of your systems during business hours.