HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service solution designed to keep your IT systems running smoothly and efficiently. With a robust four-year extended service plan, this offering enhances your operational reliability and delivers peace of mind. Tailored for businesses seeking a proactive approach to IT maintenance, this service ensures minimal downtime and a predictable total cost of ownership.

• Comprehensive Maintenance Coverage: The HPE Pointnext Tech Care Basic service includes parts replacement to address any mishaps, ensuring your system is always optimally maintained.
• On-Site Support: Enjoy the convenience of on-site support that minimizes downtime. This feature is crucial for businesses relying on continuous operation.
• Next Business Day Response: With a service response time of Next Business Day, you can rest assured knowing that parts and labor are just a call away, within a 100-mile radius from your customer site.
• Defective Media Retention: This unique feature allows you to retain defective media, providing you with the flexibility to manage data securely while adhering to compliance requirements.
• Extended Duration: Offering a four-year service duration empowers your organization to maintain maximum productivity and ensures timely results without unexpected costs.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Support Hours: 9 x 5
• Service Response: Next Business Day
• On-Site Service: Yes
• Defective Media Retention: Included
• Distance Coverage: Up to 100 miles from customer site

How to Install

Installing the HPE Pointnext Tech Care Basic service is a straightforward process:

1. Purchase the service plan through an authorized HPE partner or directly from HPE.
2. Once your order is confirmed, you will receive a service agreement and confirmation email with details.
3. Contact HPE customer support to activate your service, providing your system details and service agreement number.
4. Schedule an on-site visit if immediate support is needed, or simply utilize the 9 x 5 support as required.
5. Enjoy the peace of mind that comes with proactive maintenance and quick response times!

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service?

  The service includes parts and labor for maintenance, on-site support, Next Business Day response for service requests, and defective media retention.

• How quickly can I expect service after requesting support?

  If you are within 100 miles of your customer site, you can expect a Next Business Day response for service.

• Can I extend my service beyond four years?

  Yes, you can discuss extension options with your HPE partner or customer representative as your service period approaches its end.

• Is defective media retention mandatory to use the service?

  No, it is an optional feature that adds additional flexibility for data management and compliance.

• How do I report an issue when I need service?

  You can report issues directly by contacting HPE customer support through the contact information provided in your service agreement.