HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service, your go-to solution for ensuring that your HPE systems remain operational and efficient. This comprehensive service plan offers an array of beneficial features tailored to meet the needs of businesses seeking reliability and effective support. With an extended service duration of four years, you can rest assured that your systems are covered for the long haul, enhancing your operational capabilities and minimizing downtime.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service provides extensive support with 9 x 5 coverage Next Business Day, ensuring that expert assistance is just a call away when you need it the most.
• Defective Media Retention: This unique feature allows you to retain defective media, enabling you to safeguard your data and simplifying the replacement process while maintaining compliance.
• On-site Support: Enjoy the convenience of on-site support that minimizes downtime, helping you maintain a smooth workflow and limit disruptions to your business operations.
• Predictable Cost of Ownership: With a focus on minimizing total cost of ownership, this service plan includes parts replacement that resolves issues efficiently, allowing for transparent budgeting and cost management.
• Rapid Response Time: Benefit from a Next Business Day response for parts and labor, ensuring timely resolution of any issues that could hinder your business productivity.

Technical Details of the HPE Pointnext Tech Care Basic

• Service Duration: 4 Years
• Service Type: Extended On-site Service
• Service Coverage: 9 x 5 Next Business Day
• Support Type: Parts and Labor
• Special Feature: Defective Media Retention included

How to Install

Installing the HPE Pointnext Tech Care Basic service is straightforward:

1. Purchase the service through an authorized HPE partner or on the HPE website.
2. Upon purchase, you will receive an activation code via email.
3. Access the HPE service portal and enter your activation code to register your service.
4. Once registered, you can immediately start utilizing the benefits of your service plan.
5. For any assistance during installation, reach out to HPE support for guidance.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service cover?

The service covers on-site support, parts replacement, and defective media retention for HPE products, ensuring your systems are well-maintained over a four-year period.

2. How quickly can I expect service?

We offer Next Business Day service for parts and labor, ensuring that any downtime is minimized and your operations are not disrupted for long.

3. Can I retain defective media?

Yes, the service includes Defective Media Retention, allowing you to keep defective media for data retention and compliance purposes.

4. What is the cost of the service?

The cost varies based on the specific HPE products you are covering. Please consult with an HPE representative or visit the HPE website for detailed pricing.

5. Is there a warranty associated with this service?

While this service provides maintenance and support, it does not replace the standard warranty on HPE products. It is advisable to check with HPE for specific warranty terms.