HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service package designed for businesses that prioritize system reliability and efficiency. This extended service plan spans four years and offers peace of mind by ensuring that your IT infrastructure remains optimally maintained. With a combination of on-site support and next business day service, this offering is tailored for those who cannot afford downtime and need a dependable IT solution.

• Comprehensive Coverage: The service plan includes parts replacement for effective maintenance, ensuring your systems perform at their best with minimal interruptions.
• On-Site Support: Benefit from fast and efficient on-site support, allowing issues to be resolved quickly and effectively, keeping your operations running smoothly.
• Next Business Day Service: Enjoy a guaranteed next business day parts and labor service response time, which enhances your system's dependability and productivity.
• Defective Media Retention: This feature allows you to retain defective media, providing an additional layer of data protection and ensuring you can recover critical information when needed.
• Predictable Total Cost: With a fixed service plan, you can forecast your IT expenses accurately, making budgeting straightforward and predictable.

Technical Details of Product

• Service Duration: 4 Years
• Support Hours: 9 x 5
• Service Type: On-Site Maintenance
• Response Time: Next Business Day (within 160 km from customer site)
• Service Components: Parts and Labor included

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these steps:

1. Purchase the service through an authorized HPE distributor or partner.
2. Receive your service contract and confirmation email.
3. Contact HPE Support to register your service contract with your system.
4. Keep your service documentation accessible for any future reference.
5. Ensure your systems are updated and regularly monitored to maximize the benefits of the service package.

Frequently Asked Questions

1. What is covered under the HPE Pointnext Tech Care Basic service?

The service covers parts replacement and on-site support for maintenance during the service duration, including defective media retention.

2. How quickly can I expect service response?

With next business day service, you can expect a technician to be on-site within one business day, as long as you are located within 160 km from the service center.

3. Can I extend the service after the initial four years?

Yes, you can renew or extend your service contract prior to its expiration to ensure continued coverage and support.

4. What steps should I follow if I encounter an issue?

Contact HPE Support through the designated service number provided in your service documentation. They will guide you through troubleshooting steps or arrange for on-site service if necessary.

5. Is there a limit on defective media retention?

The defective media retention policy allows you to keep specific defective components as per HPE guidelines, which will be outlined in your service agreement.