Description
Ensure the longevity and reliability of your HPE products with the HPE Pointnext Tech Care Basic with Defective Media Retention. This extended service plan, spanning four years, offers comprehensive support to keep your systems running smoothly. Designed for businesses that demand uninterrupted performance, this service provides essential parts replacement and on-site assistance, allowing you to focus on your core operations without worrying about technical issues.
- Extended Service Duration: Enjoy a robust four-year service plan, ensuring maximum productivity and minimizing system downtime.
- Next Business Day Response: Experience prompt support with a next business day parts and labor service response time, enhancing your operational efficiency.
- On-Site Support: Benefit from on-site maintenance services that help limit any downtime to the absolute minimum, keeping your business running smoothly.
- Defective Media Retention: Retain defective media under this plan, allowing for secure data management and compliance with data retention policies.
- Comprehensive Parts Replacement: Rely on dependable efficiency with our parts replacement service, ensuring your systems are always operating at their best.
Technical Details of Product
- Service Type: Maintenance with parts and labor
- Service Duration: 4 Years
- Support Hours: 9 x 5
- Response Time: Next Business Day
- On-Site Support: Yes
- Defective Media Retention: Included
How to Install
To install the HPE Pointnext Tech Care Basic with Defective Media Retention service, follow these straightforward steps:
- Purchase the service plan through an authorized HPE reseller or directly from HPE’s website.
- Once you receive the service contract, register your product on the HPE support portal.
- Contact HPE support to schedule your on-site installation and setup for the service.
- Ensure that all necessary equipment is prepared for the service technician’s arrival.
- Once the technician arrives, they will assess your system and begin the installation of the service plan, including parts replacement and setup for on-site support.
Frequently Asked Questions
1. What is included in the HPE Pointnext Tech Care Basic service?
The service includes next business day parts and labor support, on-site technical assistance, and defective media retention.
2. How does defective media retention work?
Defective media retention allows you to keep any faulty storage media instead of returning it to HPE, ensuring you maintain data privacy and compliance.
3. What is the response time for the service?
The response time for parts and labor service is next business day, ensuring quick resolution of any issues that may arise.
4. Is on-site support available?
Yes, on-site support is included in the service plan, allowing for direct assistance at your location to reduce downtime.
5. Can I extend my service after four years?
Yes, HPE offers options for extending your service plan prior to the expiration of your current contract to continue receiving support.
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