Description
The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service plan designed to ensure the longevity and reliability of your HPE equipment. With a commitment to delivering outstanding support, this extended service plan covers a duration of four years, providing you with peace of mind and maximum productivity. The service is designed for enterprises that prioritize operational efficiency, minimizing downtime and enhancing the performance of their IT infrastructure.
- Extended Service Duration: Enjoy a comprehensive four-year service plan that guarantees continuous support and protection for your HPE equipment, ensuring you maximize your investment.
- Next Business Day On-Site Service: With a service response time of next business day for parts and labor (within 100 miles of the customer site), you can count on swift repairs to minimize disruption to your operations.
- Defective Media Retention: Retain defective media during replacement, allowing for a seamless transition and maintaining data security while you upgrade your hardware.
- Parts and Labor Coverage: The plan includes coverage for both parts and labor, reducing inventory costs and ensuring you have dependable access to necessary components when you need them.
- Reliable Support: Benefit from a dedicated support team available 9 x 5 to address your technical concerns, providing you with knowledgeable assistance whenever required.
Technical Details of Product
- Service Type: Extended Service Plan
- Service Duration: 4 Years
- Service Response Time: Next Business Day On-Site
- Service Coverage: Parts and Labor
- Defective Media Retention: Yes
- Coverage Hours: 9 x 5
- Distance for On-Site Service: Up to 100 miles from customer site
How to Install
To take advantage of the HPE Pointnext Tech Care Basic with Defective Media Retention service, simply follow these steps:
- Purchase the service plan through an authorized HPE distributor or seller.
- Receive a confirmation email with service details and your service agreement.
- Ensure your HPE equipment is registered under your service agreement.
- Contact HPE support when you need assistance, and they will guide you through the next steps for parts replacement or repairs.
Frequently Asked Questions
1. What is defective media retention?
Defective media retention allows you to keep the faulty media after it has been replaced, which is crucial for data security and recovery purposes.
2. How quickly can I expect service after reporting an issue?
The service includes a next business day response time for on-site service, ensuring that your issues are addressed promptly to minimize downtime.
3. Is there a limit to the distance for on-site service?
Yes, the on-site service is available within a distance of 100 miles from your customer site.
4. What hours is the support team available?
The support team is available 9 x 5 to assist you with any technical concerns or service needs you may have.
5. How do I contact support?
You can contact support through the HPE support portal or by calling the designated support number provided in your service agreement.
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