HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Basic with Defective Media Retention, your go-to extended service solution designed to offer reliable, comprehensive support for your critical IT infrastructure. With a commitment to maximizing uptime, this 4-year service plan ensures that technical issues are swiftly addressed, allowing your business to operate smoothly without interruption.

• Reliable Technical Support: Benefit from a dedicated support structure designed to resolve all your technical challenges efficiently and effectively. Our experts are just a call away to assist you with any issues that may arise.
• Defective Media Retention: Enjoy peace of mind with our defective media retention feature, allowing you to keep any faulty parts for your records or further analysis. This enhances your operational flexibility and data security.
• On-Site Support: Our on-site support guarantees that help is available right where you need it. With experts dispatched to your location, you can minimize downtime and achieve quick resolutions to technical problems.
• Next Business Day Service: Experience the assurance of next business day parts and labor service response time. Our commitment to timely service ensures that support is always within reach, especially for issues requiring immediate attention.
• Comprehensive Coverage: With a service radius of up to 100 miles from the customer site, you can rely on our support to meet your needs no matter where your operations are based. This extensive coverage enables your business to maintain high productivity levels.

Technical Details

• Service Duration: 4 Years
• Service Type: On-site Maintenance
• Service Availability: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day
• Distance Coverage: 100 miles from customer site

How to Install

To install your HPE Pointnext Tech Care service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic service plan through an authorized HPE partner or directly from HPE.
2. Once your purchase is confirmed, you will receive an email with instructions and a service agreement.
3. Review the service agreement carefully and ensure you understand the terms and conditions.
4. Contact HPE support to set up your account and provide any necessary details about your existing hardware.
5. Once your account is set up, you will have full access to technical support and service features.

Frequently Asked Questions

What does the HPE Pointnext Tech Care Basic service cover?

The service covers technical support, on-site maintenance, and parts replacement, ensuring that you have all the resources necessary to keep your IT infrastructure running smoothly.

How does defective media retention work?

Defective media retention allows you to keep any faulty components that have been replaced under the service agreement, providing you with the flexibility to analyze or securely dispose of them as needed.

What is the response time for service requests?

The response time for on-site service is next business day, meaning you can expect support to arrive promptly to resolve any issues that arise.

Is there a maximum distance for on-site support?

Yes, on-site support is available for locations within a 100-mile radius from the customer site, ensuring that help is always accessible.

Can I extend my service beyond the initial 4 years?

Yes, you can discuss options for extending your HPE Pointnext Tech Care service with your HPE representative as your service period approaches its end.