HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an invaluable extended service plan that ensures businesses can maintain their IT infrastructure with confidence. This 4-year service package is meticulously designed to minimize downtime, enhance productivity, and provide extensive support tailored to your technical needs. With a commitment to delivering peace of mind, this service package offers a comprehensive range of features that are essential for any organization relying on technology.

• Comprehensive Support: Enjoy peace of mind with 9 x 5 support, ensuring prompt assistance during business hours for any technical challenges you may encounter.
• Defective Media Retention: This unique feature enables you to retain defective media, allowing for secure management of sensitive data while benefiting from parts replacement services.
• On-Site Maintenance: Experience direct resolution of technical issues at your location, significantly reducing downtime and keeping your business operations running smoothly.
• Next Business Day Service: Benefit from the convenience of next business day parts and labor service, with a rapid response time within 100 miles of your site.
• Extended Service Duration: The 4-year coverage provides long-term support, allowing you to focus on your core business without worrying about unexpected technical failures.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 4 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day Service
• Location: On-site (within 100 miles)
• Includes: Parts & Labor

How to Install

To activate the HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Contact your HPE sales representative to purchase the service package.
2. Once purchased, you will receive a confirmation email with your service details.
3. Register your product on the HPE support portal using the provided details in the confirmation email.
4. Familiarize yourself with the support resources available and keep your service information handy for quick access.
5. Should you require assistance, contact the HPE support team using the contact information provided in your registration email.

Frequently Asked Questions

• What is Defective Media Retention? Defective Media Retention is a service feature that allows you to keep defective components, which is particularly useful for protecting sensitive data and ensuring secure handling of media that may contain critical information.
• How does the Next Business Day service work? The Next Business Day service ensures that any required parts and labor will be provided the next business day after you report an issue, allowing for minimal disruption to your operations.
• Is this service available for all HPE products? This service is specifically designed for certain HPE products. Please consult with your HPE sales representative to determine eligibility for your specific equipment.
• What if I need support outside of the 9 x 5 hours? If you require support outside of standard business hours, you may want to consider upgrading to a plan that offers 24/7 support for continuous assistance.
• Can I upgrade my service plan later? Yes, you can generally upgrade your service plan. Please reach out to your HPE representative for more information on available options.