HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential extended service plan tailored for businesses that depend on their technological infrastructure. This comprehensive solution not only safeguards your investment over a four-year period but also enhances operational efficiency by minimizing downtime and unexpected costs. With HPE’s robust support features, your organization can focus on its core objectives while enjoying peace of mind.

• Comprehensive Support: Experience 9 x 5 on-site support from certified technicians, ensuring expert assistance is readily available when you need it, thus significantly reducing operational interruptions.
• Next Business Day Service: Enjoy the reliability of next business day response for parts and labor, ensuring that any issues are promptly resolved within a 100-mile radius of your facility.
• Predictable Cost of Ownership: This extended service plan allows you to forecast your total cost of ownership, enabling efficient resource allocation without worrying about unexpected repair expenses.
• Defective Media Retention: Maintain control over defective media to analyze data or secure sensitive information, making compliance and data management more manageable.
• Parts Replacement Service: Included parts replacement service ensures swift problem resolution, allowing your systems to remain operational and your business to function seamlessly.

Technical Details of the Product

The HPE Pointnext Tech Care Basic service encompasses a four-year commitment, offering comprehensive on-site support from certified technicians. It covers both parts and labor, ensuring that your systems are kept at peak performance. The service is structured to provide support during regular business hours, accommodating the majority of operational needs.

How to Install

Activating your HPE Pointnext Tech Care Basic service is a straightforward process. Follow these simple steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Register your service plan on the HPE support website using your purchase details.
3. Receive confirmation of your service activation, along with a service agreement document that outlines your coverage.
4. Schedule initial setup or support services by contacting HPE support as needed.

Frequently Asked Questions

Q1: What is included in the HPE Pointnext Tech Care Basic service?

A1: The service includes on-site support, parts replacement, defective media retention, and next business day service for a duration of four years.

Q2: How quickly can I expect service after I report an issue?

A2: You can anticipate next business day service for parts and labor, which ensures that repairs are addressed quickly to minimize downtime.

Q3: Can I retain defective media for analysis?

A3: Yes, the defective media retention feature allows you to keep any media found defective for analysis or compliance purposes.

Q4: Where is the service available?

A4: The service is accessible within a 100-mile radius from your customer site, guaranteeing reliable support at your location.

Q5: What hours is on-site support available?

A5: On-site support is provided 9 x 5, accommodating standard business hours for your convenience.