HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service

HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service is designed to provide comprehensive support for your HPE products, ensuring maximum uptime and reliability in your operations. This extended service plan not only covers standard maintenance needs but also offers unique features that enhance your overall experience. With a commitment to delivering high-quality support, HPE Pointnext Tech Care Basic gives you the peace of mind you need to focus on what matters most—running your business efficiently.

• Comprehensive Coverage: The service plan covers parts and labor, so you don’t have to worry about unexpected repair costs. Enjoy confidence knowing that your system is safeguarded against unforeseen issues.
• Defective Media Retention: This unique feature allows you to retain any defective media, ensuring that sensitive information remains secure while you manage replacements or repairs.
• Next Business Day Service: With a 9 x 5 service window, you can expect next business day support, reducing downtime and maintaining productivity. This feature is especially valuable for businesses that rely heavily on their HPE equipment.
• On-Site Support: HPE Pointnext Tech Care provides on-site support, ensuring that professional help is just a call away. This minimizes disruptions and limits downtime, allowing your team to focus on core activities.
• Four-Year Duration: With a four-year service term, you gain extended protection for your investment, ensuring that you receive consistent support and service for the long haul.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 4 Years
• Response Time: Next Business Day
• Service Hours: 9 x 5
• On-Site Support: Yes, within 100 miles from the customer site
• Includes: Parts Replacement and Labor

How to Install

Installing HPE Pointnext Tech Care Basic service is simple and straightforward. Follow these steps to get started:

1. Purchase the Service: Ensure that you select the HPE Pointnext Tech Care Basic service during your equipment purchase or as an add-on service.
2. Confirmation: After purchase, you will receive an email confirmation with service details and guidelines.
3. Activation: Your service will be automatically activated. Keep a record of your service number for future reference.
4. Service Requests: To utilize the service, contact HPE support through the provided channels in your confirmation email.

Frequently Asked Questions

1. What is the response time for service calls?

The service includes a Next Business Day response time, ensuring that you receive timely assistance with minimal disruption.

2. Can I retain defective media?

Yes, the service allows for defective media retention, meaning you can keep faulty parts of your equipment while handling replacements securely.

3. Is on-site support available for all customers?

On-site support is available for customers located within 100 miles from the service center, ensuring efficient and effective assistance.

4. How long does the service last?

The HPE Pointnext Tech Care Basic service is designed to last for a duration of four years, providing extended support for your equipment.

5. What types of repairs are covered under this service?

The service covers parts replacement and labor, allowing you to address various issues that may arise with your HPE products.