HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention offers a comprehensive and dependable extended service plan designed to protect your investment in HPE technology. This service guarantees increased reliability and performance, allowing you to optimize your operational uptime while minimizing potential disruptions. With a commitment to prompt service and support, you can rest easy knowing that your technology is in expert hands for an extended duration of five years.

• Comprehensive Coverage: Enjoy peace of mind with a 5-year service plan that covers parts and labor, ensuring your HPE equipment stays in peak condition.
• Defective Media Retention: Retain defective media for your records or disposal according to your organizational policies, enhancing data security and compliance.
• Next Business Day Service: Experience rapid response times with next business day on-site support, ensuring that any issues are addressed promptly—typically within 100 miles of your location.
• Minimized Downtime: On-site support helps limit downtime to the absolute minimum, allowing your business operations to continue smoothly without long interruptions.
• Increased Productivity: The service aims to enhance productivity by ensuring quick and efficient resolution of issues through professional parts replacement service.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Features: On-site maintenance, Parts & Labor included
• Defective Media Retention: Yes
• Distance for On-site Service: 100 miles

How to Install

To install the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service through an authorized HPE reseller or the HPE website.
2. After purchase, you will receive a confirmation email with your service activation details.
3. Register your product on the HPE support portal using the activation details provided.
4. Review the service terms and coverage to fully understand the benefits.
5. Contact HPE support to schedule any required initial service appointments.

Frequently Asked Questions

• What does the Defective Media Retention feature mean?
  This feature allows you to keep any defective media for your records or disposal, ensuring compliance with data security policies.
• How quickly can I expect service after I report an issue?
  With the Next Business Day response time, you can expect on-site support typically by the next business day, subject to your location's distance from service centers.
• Is there a limit to the number of service calls I can make?
  No, there is no limit to the number of service calls you can make during the service period, as long as the issues fall under the coverage terms.
• Can I transfer the service to another HPE device?
  The service is typically tied to the specific HPE product linked to your purchase; transferring it may require additional arrangements with HPE support.
• What happens when the 5-year service period ends?
  At the end of the service period, you may have the option to renew or purchase an extension to continue receiving coverage and support.