HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service plan designed to provide exceptional support and maintenance for your HPE systems. This extended service package, lasting for five years, ensures that your equipment stays up and running smoothly while minimizing downtime and unexpected costs. With a combination of on-site support, parts replacement, and skilled technicians, this service plan offers peace of mind and reliability for businesses seeking to optimize their IT operations.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service offers extensive support that includes both parts and labor, ensuring that any issues can be resolved quickly.
• Defective Media Retention: This service plan allows you to keep defective media, ensuring that sensitive data is not compromised and offering you an added layer of security for your business operations.
• Next Business Day Service: With a 9 x 5 Next Business Day on-site service response time, you can expect timely and efficient assistance from skilled technicians, even within a 100-mile radius of your location.
• Predictable Total Cost of Ownership: This service minimizes unexpected expenses with a clear understanding of costs associated with parts replacement and maintenance, making budget management easier for your business.
• Maximized Dependability: Enjoy peace of mind knowing that with a five-year duration of service, your systems are well-maintained, reliable, and equipped to handle any potential mishaps.

Technical Details of the Product

The HPE Pointnext Tech Care Basic includes:

• Service Level: 9 x 5 Next Business Day On-site Support
• Service Duration: 5 Years
• Response Time: Parts and labor service with next business day availability
• Defective Media Retention included
• Coverage Radius: Up to 100 miles from customer site

How to Install

To activate your HPE Pointnext Tech Care Basic service:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Once purchased, an HPE representative will contact you to confirm your service details.
3. Provide any necessary information regarding your equipment to facilitate service delivery.
4. Ensure that your systems are properly registered with HPE for effective tracking and support.
5. Enjoy uninterrupted support and maintenance for the duration of your service agreement.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic service?

The service includes parts and labor coverage, next business day on-site support, and the option for defective media retention.

2. Is there a maximum distance for on-site service?

Yes, the on-site support is available within a 100-mile radius of your location.

3. Can I retain defective media?

Yes, the defective media retention feature allows you to keep any defective components for data security and compliance reasons.

4. How is the service duration handled?

The service plan lasts for five years, ensuring consistent support and maintenance for your HPE systems.

5. How do I request on-site support?

Support can be requested through your HPE provider, and a technician will be dispatched to resolve the issue as quickly as possible.