HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service

Experience peace of mind and superior performance with the HPE Pointnext Tech Care Basic with Defective Media Retention. This extended service plan is designed to keep your technology running smoothly and efficiently for a full five years. With a focus on minimizing downtime and ensuring reliability, this service package is the perfect solution for businesses looking to optimize their IT infrastructure.

• Comprehensive Coverage: Enjoy a complete maintenance solution with parts and labor included, ensuring your systems are always up-to-date and functioning at their best.
• Defective Media Retention: Retain defective media for further analysis, allowing for better troubleshooting and data retention strategies, which can save you time and resources.
• Next Business Day Service: Benefit from on-site assistance that guarantees parts and labor response times within the next business day, minimizing the impact on your operations.
• Predictable Total Cost of Ownership: Avoid unexpected costs with a fixed service plan that allows for better budgeting and financial planning.
• Long-Term Reliability: With a five-year service duration, you can rely on consistent support and maintenance, ensuring your systems remain operational and efficient.

Technical Details of the Product

• Service Type: Extended Service Plan
• Service Duration: 5 Years
• Service Hours: 9 x 5
• Response Time: Next Business Day
• Service Coverage: On-site Maintenance
• Includes: Parts Replacement and Labor
• Defective Media Retention: Yes

How to Install

To get started with the HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the service plan through the HPE website or authorized reseller.
2. Register your service to activate your coverage online or through customer support.
3. Familiarize yourself with the terms and conditions of the service agreement.
4. Reach out to HPE’s customer support for any initial setup questions or inquiries.
5. Utilize the service as needed, ensuring you report any issues promptly for swift resolution.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service include?

  The service includes parts and labor for maintenance, next business day on-site service, and defective media retention.

• How long does the service cover?

  This service plan is valid for five years from the date of purchase, providing long-term support for your systems.

• What is the response time for on-site service?

  HPE guarantees next business day response for parts and labor, ensuring minimal disruption to your operations.

• Can I retain defective media?

  Yes, the service allows for defective media retention, enabling better troubleshooting and data recovery.

• How do I activate my service?

  After purchase, you can activate your service by registering it online or contacting HPE customer support.