HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service designed to provide operational support for your HPE hardware and software products, whether they are deployed on-premises or through an as-a-service model. This service ensures that your IT teams can focus on strategic advancements rather than getting bogged down by reactive issues. With a comprehensive suite of features, this extended service plan transforms the way businesses manage their IT infrastructure, providing peace of mind and efficiency over a duration of five years.

• Proactive Operational Support: HPE Tech Care Service emphasizes preventive measures, enabling IT teams to explore innovative solutions and enhancements instead of merely addressing problems.
• Direct Access to Specialists: Customers benefit from direct access to product-specific experts who offer invaluable technical guidance, enabling a swift resolution of issues and reducing the overall risk associated with IT operations.
• Multiple Support Channels: Enjoy a variety of support channels including telephone support, real-time chat, automated incident logging, and moderated forums, ensuring assistance is always at your fingertips.
• Defective Media Retention: The inclusion of defective media retention services not only enhances operational efficiency but also allows organizations to maintain control over their data even in the event of hardware failures.
• Next Business Day Service Response: HPE Tech Care Service guarantees Next Business Day parts and labor response times, significantly minimizing downtime and keeping your operations running smoothly.

Technical Details of HPE Pointnext Tech Care Basic

• Service Type: Extended Service Plan
• Service Duration: 5 Years
• Support Hours: 24/7 Access
• Media Retention: Defective Media Retention included
• Response Time: Next Business Day for parts and labor

How to Install HPE Pointnext Tech Care Basic

To activate your HPE Tech Care Service, follow these simple steps:

1. Contact your HPE sales representative to purchase the service package.
2. After purchase, you will receive a confirmation along with a service contract.
3. Register your HPE products on the HPE support website, linking them to your Tech Care Service plan.
4. Access the support resources, including specialist contacts and service channels, to begin utilizing your service.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Basic service?

The service includes operational support for HPE hardware and software, access to specialists, defective media retention, and multiple support channels.

How does defective media retention work?

Defective media retention allows you to keep defective hardware for data recovery purposes, giving you full control over your information even after hardware failures.

What is the response time for support requests?

The service guarantees a Next Business Day response for parts and labor, ensuring minimal downtime for your IT operations.

Can I access support after business hours?

Yes, HPE Tech Care Service provides 24/7 support access, allowing you to get assistance whenever you need it.

Is it possible to upgrade my service level?

You can discuss potential upgrades with your HPE sales representative to ensure that your service plan meets your evolving needs.