HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential extended service solution designed to provide you peace of mind and reliability over a 5-year duration. This service plan combines proactive support and on-site assistance to keep your systems running smoothly, ensuring that any issues are addressed promptly and efficiently.

• Reliable On-Site Support: With HPE Pointnext Tech Care Basic, enjoy next business day on-site maintenance. Our technicians are just a call away, providing fast and effective solutions right at your location, ensuring minimal downtime for your operations.
• Defective Media Retention: This plan includes defective media retention, allowing you to retain faulty parts for further analysis, which can help in understanding root causes and preventing future issues.
• Comprehensive Parts and Labor Service: All parts and labor are covered under this service, minimizing your inventory costs while ensuring maximum dependability. You can focus on your business, knowing that all your service needs are taken care of.
• Expert Assistance: Access to a knowledgeable support team that is trained to resolve your issues efficiently. Our experts are equipped to deal with a wide range of challenges, allowing you to leverage their expertise for optimal system performance.
• Extended Coverage: With a 5-year service duration, you ensure sustained efficiency and reliability for your IT infrastructure. This long-term commitment provides peace of mind by ensuring access to ongoing support and service.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 5 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day
• On-Site Maintenance: Included
• Distance for On-Site Service: Up to 100 miles from customer site

How to Install

Installation of the HPE Pointnext Tech Care Basic service is straightforward:

1. Purchase the service plan through an authorized HPE partner or directly from HPE.
2. Upon confirmation, you will receive a service agreement outlining the details of your coverage.
3. Keep the agreement handy for any future service requests or inquiries.
4. When service is needed, simply contact HPE support using the contact methods provided in your agreement.
5. A technician will be dispatched to your location as per the specified service level agreement.

Frequently Asked Questions

• What does the 9 x 5 support mean? This means that support is available from Monday to Friday, during regular business hours.
• How quickly can I expect a technician on-site? In most cases, a technician will be on-site the next business day after your service request is made.
• What is defective media retention? Defective media retention allows you to keep faulty parts rather than returning them, which can help in diagnostics and future problem prevention.
• What types of issues can this service address? The service covers a variety of hardware issues, including parts failures and system malfunctions, ensuring your IT systems remain operational.
• Can I extend my service beyond the initial 5 years? Yes, you can discuss extension options with your HPE representative before the end of your current service term.