HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is designed to provide your business with unparalleled support and maintenance for your HPE technology. This extended service plan, spanning five years, ensures that your systems remain operational, efficient, and reliable, minimizing downtime and enhancing productivity. With a focus on customer satisfaction, this service package combines expert technical assistance with rapid on-site support. Here’s what makes this service plan essential for your business.

• Comprehensive Coverage: Enjoy peace of mind with our 9 x 5 x Next Business Day service, ensuring that expert assistance is just a call away during business hours.
• Defective Media Retention: Retain defective media for your records and compliance, giving you greater control over your assets while minimizing potential data loss.
• On-Site Support: Experience rapid problem resolution with on-site support that brings the expertise directly to your location, allowing for quick fixes and minimal disruption to your operations.
• Parts & Labor Included: Benefit from a service that covers both parts and labor, ensuring that all necessary repairs and replacements are handled efficiently, enhancing reliability.
• Predictable Costs: Manage your operational budget more effectively with a predictable total cost of ownership, reducing surprise expenses and helping you plan for the future.

Technical Details of the Product

This service plan includes:

• Service Duration: 5 Years
• Service Hours: 9 x 5 (Business hours)
• Service Type: Next Business Day on-site support
• Response Time: Parts and labor within 100 miles of customer site
• Features: Defective media retention, parts replacement service, and comprehensive parts & labor coverage

How to Install

To install the HPE Pointnext Tech Care Basic service, follow these steps:

1. Contact your HPE representative to activate your service plan.
2. Ensure that your current systems are eligible for coverage under the service agreement.
3. Schedule an initial assessment with an HPE technician to evaluate your systems and identify any immediate maintenance needs.
4. Keep your service documentation accessible for future reference and support requests.
5. Utilize the online portal for tracking service requests, managing incidents, and accessing technical resources.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic cover?

The service covers parts replacement, on-site support, and access to technical assistance during business hours, ensuring your system remains operational with minimal downtime.

2. How does defective media retention work?

Defective media retention allows you to keep any defective components for your records, enabling compliance with data protection regulations and safeguarding your sensitive information.

3. What is the response time for on-site support?

Our service promises a next business day response for on-site support within 100 miles of your location, ensuring that help is always close at hand when you need it.

4. Can I extend my service beyond five years?

Yes, you can contact HPE for options to extend your service plan before it expires to ensure continued support.

5. How can I submit a service request?

You can submit a service request through the online support portal or by contacting your HPE representative directly for immediate assistance.