HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service

Introducing the HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service, a comprehensive service solution designed to support your critical IT infrastructure. This service is tailored to provide you with peace of mind, ensuring that your systems run smoothly and efficiently over an extended period. With a service duration of five years, you can rely on expert support and parts replacement to minimize downtime and maintain productivity in your organization.

• Comprehensive Coverage: Enjoy a 5-year extended service plan that includes parts and labor, ensuring that you have access to the necessary resources to keep your systems running optimally.
• Next Business Day Response: Benefit from a parts and labor service response time that guarantees rapid support, minimizing any potential disruption to your business operations.
• On-Site Support: Receive professional on-site assistance that helps limit downtime to the absolute minimum, ensuring that your operations continue uninterrupted.
• Defective Media Retention: With this valuable feature, you can retain defective parts for analysis or compliance purposes, providing greater control over your assets.
• Reliable Maintenance: The service package includes dependable efficiency-focused parts replacement, allowing for seamless maintenance and ensuring your technology remains up-to-date.

Technical Details of Product

• Service Type: Extended Service with Defective Media Retention
• Duration: 5 Years
• Service Hours: 9 x 5 Support
• Response Time: Next Business Day On-site Service
• Service Components: Maintenance, Parts & Labor included

How to Install

Installing the HPE Pointnext Tech Care Basic service is straightforward. Follow these simple steps:

• Purchase the service package through an authorized HPE dealer or reseller.
• Receive confirmation of your service contract and service details.
• In case of issues, contact HPE support and provide your service contract number.
• A technician will be dispatched according to the Next Business Day policy for on-site support.
• Once installation or service is completed, ensure that any replaced parts are documented for your records.

Frequently Asked Questions

1. What is covered under the HPE Pointnext Tech Care Basic service?

The service covers maintenance, parts replacement, and labor for your HPE hardware over a 5-year period, providing you with full support for your IT infrastructure.

2. How does the defective media retention feature work?

This feature allows you to keep defective parts for analysis or compliance, so you are not required to return them to HPE.

3. What is the typical response time for on-site support?

The typical response time is Next Business Day, meaning a technician will be on-site the following business day after you report an issue.

4. Can I upgrade my service plan in the future?

Yes, you can contact your HPE representative to discuss potential upgrades to your service plan depending on your needs.

5. Is there a limit to the number of service calls I can make?

There is no limit to service calls during the contract period, as long as they are covered under the terms of your service agreement.