HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is an exceptional extended service solution designed to enhance your IT environment's reliability and performance. With a commitment to protecting your investment, this 5-Year service plan offers comprehensive support that minimizes downtime and maximizes productivity. Tailored for organizations seeking a robust maintenance strategy, this service not only ensures peace of mind but also supports your operational needs efficiently.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic includes on-site maintenance, parts, and labor, ensuring that your systems are serviced and repaired with minimal disruption to your business operations.
• Defective Media Retention: With this service, you can retain defective media, allowing you to maintain control over sensitive data and reduce risks associated with data loss.
• Next Business Day Support: Enjoy peace of mind with a Next Business Day parts and labor response time, ensuring that your IT systems receive timely support when they need it most.
• 5-Year Duration: This extended service plan spans five years, offering long-term support and maintenance, which helps to ensure your systems remain reliable and productive over time.
• Improved Reliability: The service includes parts replacement, enhancing system reliability and operational efficiency, so you can focus on driving your business forward.

Technical Details of Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Features: On-site maintenance, Parts & Labor

How to Install

Installing the HPE Pointnext Tech Care Basic service is straightforward. Once you purchase the service, follow these steps:

1. Contact HPE support to activate your service plan.
2. Provide your product details and service agreement number.
3. Schedule an on-site visit if necessary.
4. Follow the instructions provided by the technician during the maintenance visit.
5. Keep your service agreement documents for future reference.

Frequently Asked Questions

• What is Defective Media Retention?
  Defective Media Retention allows you to keep any defective hard drives or media, preventing unauthorized access to sensitive data while ensuring compliance with data handling policies.
• How quickly can I expect service?
  With the Next Business Day support, you can expect parts and labor to be available to you within one business day after a service call.
• Is the service available for all HPE products?
  This service is designed for specific HPE products. Please check with your HPE representative to confirm eligibility.
• What happens if I need service beyond the warranty period?
  After the 5-year service duration, you can renew your service plan or purchase a new plan for continued support.
• Can I transfer my service contract?
  Yes, service contracts are typically transferable. Please contact HPE support for details on transferring your service contract to a new owner.