HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 6 Year - Service

The HPE Pointnext Tech Care Basic with Defective Media Retention is designed to provide comprehensive operational support for your HPE hardware and software products. This extended service plan not only empowers IT teams to proactively address challenges but also enhances efficiency in managing resources. With a focus on reducing risk and optimizing performance, this service ensures that your technology infrastructure remains robust and reliable over a six-year period.

• Proactive operational support: HPE Tech Care Service enables IT teams to shift their focus from reactive troubleshooting to proactive strategies that enhance business operations.
• Access to specialized knowledge: Customers gain direct access to product-specific specialists who offer expert technical resources, ensuring effective solutions tailored to your unique workload.
• Defective media retention: The service includes a defective media retention feature that allows customers to keep faulty media, providing flexibility in the management of hardware assets.
• Multiple support channels: Enjoy the convenience of accessing support through various channels, including telephone support, real-time chat, and HPE moderated forums, ensuring timely assistance.
• Next Business Day response: With a response time of Next Business Day for parts and labor service, you can count on quick resolution of technical issues, minimizing downtime and maximizing productivity.

Technical Details of the Product

• Service Duration: 6 Years
• Service Type: Extended Service with Defective Media Retention
• Response Time: Next Business Day for Parts and Labor
• Support Channels: Telephone, Real-Time Chat, Automated Incident Logging, HPE Moderated Forums
• General Technical Guidance: Available for operation, management, and security of supported products

How to Install

Installing the HPE Pointnext Tech Care Basic service is straightforward. Once you purchase the service, you will receive a confirmation email with detailed instructions. Here are the steps to get started:

• Log in to your HPE account or create one if you don’t have it.
• Navigate to the 'Services' section and select 'Activate Service'.
• Enter the service activation code provided in your confirmation email.
• Review the service details and accept the terms and conditions.
• Once activated, you can start utilizing multiple support channels for technical assistance.

Frequently Asked Questions

• What is Defective Media Retention?
  Defective Media Retention allows customers to keep damaged hardware components instead of returning them, which can be beneficial for compliance and data recovery strategies.
• How do I access support?
  You can access support through various channels including telephone, real-time chat, automated incident logging, and HPE moderated forums.
• What does the Next Business Day response time mean?
  This means that any parts and labor required to resolve your technical issues will be addressed and dispatched by the next business day, ensuring minimal disruption to your operations.
• Is this service suitable for both on-premises and as-a-service products?
  Yes, HPE Tech Care Service is designed to support both on-premises and as-a-service HPE products effectively.
• Can I renew the service after six years?
  Yes, renewal options will be provided before the service expires to ensure uninterrupted technical support.