HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post-warranty support service designed to keep your HPE systems running at their best. This 1-year warranty service ensures that all your tech needs are met efficiently and effectively even after your original manufacturer warranty has expired. With this service, you receive exceptional maintenance and support, allowing you to focus on your core business while we take care of your tech issues.

• Comprehensive Support: Enjoy peace of mind with 9 x 5 Next Business Day on-site maintenance. Our dedicated team is ready to assist you when you need it most, minimizing downtime and keeping your operations running smoothly.
• Defective Media Retention: Protect your valuable data with our defective media retention feature. This allows you to retain failed hard drives, ensuring sensitive information can be recovered or securely destroyed, giving you added security.
• Parts Replacement Service: Our service includes parts and labor to handle any mishaps swiftly. With our efficient parts replacement service, you can maintain productivity and quickly recover from unexpected breakdowns.
• Convenient On-Site Service: No need to travel; we bring the service to your doorstep! Our technicians will come to your site, ensuring that your equipment is serviced without disruption to your business.
• Fast Response Time: Benefit from a Next Business Day service response time, with a coverage radius of up to 100 miles from your customer site. Our quick response ensures minimal downtime and maximizes operational efficiency.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Basic
• Duration: 1 Year
• Support Hours: 9 x 5 (Monday through Friday)
• Service Level: Next Business Day On-site
• Defective Media Retention: Included
• Response Radius: 100 miles from customer site

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic service through your preferred HPE authorized dealer.
2. Upon purchase, you will receive a confirmation email with your service contract details.
3. Ensure your HPE systems are in good working condition prior to the activation date.
4. Contact HPE Support using the information provided in your confirmation email to formally initiate your service.
5. Keep your contact information updated with HPE to ensure seamless communication for service requests.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Basic service?

The service includes on-site maintenance support, defective media retention, parts and labor for repairs, and a fast response time of Next Business Day.

Can I extend my warranty or service contract?

Yes, you can extend your warranty or service contract by contacting your HPE authorized dealer or HPE support before the expiration of your current contract.

What should I do if I experience a technical issue?

If you face a technical issue, simply contact HPE Support using the details provided in your service confirmation email, and a technician will be dispatched to assist you.

Is there a limit to the service area for this warranty?

The service is available within a 100-mile radius from your customer site, ensuring that you receive timely support.

What happens to my defective media?

With the defective media retention feature, you can keep failed drives for analysis or secure disposal, ensuring your data security is never compromised.