HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty is designed to provide robust support and peace of mind for your IT infrastructure. This service plan is tailored to ensure that your critical systems remain operational, minimizing downtime and safeguarding your investment. With a comprehensive suite of features, this warranty package is your go-to solution for effective IT management and maintenance.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service plan includes extensive protection against unexpected repair and replacement costs, ensuring that your IT assets are always in reliable working condition.
• Defective Media Retention: This warranty allows you to retain defective media, granting you the ability to manage sensitive data securely while ensuring compliance with company policies.
• On-site Support: With on-site support, you can expect quick resolutions to any technical issues, thanks to the direct availability of expert technicians who can assess and resolve problems on your premises.
• Next Business Day Service: Enjoy the convenience of Next Business Day service for parts and labor within a 100-mile radius, ensuring you receive prompt service to minimize downtime.
• 1-Year Service Duration: The 1-year coverage provides you with maximum dependability and accurate results, allowing you to focus on your business rather than worrying about potential IT failures.

Technical Details

• Service Type: On-site Maintenance
• Service Coverage: 9 x 5 (Monday to Friday, excluding holidays)
• Service Response Time: Next Business Day for parts and labor
• Geographical Coverage: 100 miles from customer site
• Duration: 1 Year post-warranty support

How to Install

To set up your HPE Pointnext Tech Care Basic warranty, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic service plan through an authorized HPE reseller or directly from HPE.
2. Upon confirmation of your purchase, you will receive a service contract that outlines the details of your coverage.
3. Register your product and service contract online via the HPE support portal to activate your warranty.
4. Keep your contract information accessible for reference during any service requests.

Frequently Asked Questions

What does the HPE Pointnext Tech Care Basic warranty cover?

The warranty covers on-site maintenance, defective media retention, and parts replacement service for improved efficiency and reliability.

How quickly can I expect a response to a service request?

You can expect a Next Business Day service response for parts and labor, ensuring minimal downtime for your IT systems.

Is the defective media retention feature mandatory?

No, the defective media retention feature is optional, but it is highly recommended for organizations that need to manage sensitive data securely.

Can I extend my warranty after the initial 1-year period?

Yes, you can inquire about extending your service plan through your HPE reseller or directly with HPE before your current warranty expires.

How do I access on-site support?

Simply contact HPE support through the provided channels in your service contract to request on-site assistance from a qualified technician.