HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

Enhance your IT infrastructure with the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty. This comprehensive maintenance solution not only ensures your hardware remains operational but also provides peace of mind by safeguarding your investment. With its specialized features and benefits, this service is a smart choice for businesses seeking reliable, efficient technical support.

• Comprehensive Support: Receive expert assistance with 9 x 5 Next Business Day on-site service, ensuring that your IT issues are resolved promptly and with minimal disruption to your operations.
• Defective Media Retention: Retain ownership of defective media, allowing you to maintain control over your sensitive data while ensuring compliance with your company’s data handling policies.
• Prompt Parts Replacement: Benefit from speedy parts replacement service that tackles any issues head-on, minimizing downtime and maintaining productivity across your organization.
• Minimized Inventory Costs: The parts and labor service characteristics help reduce your inventory costs while maximizing dependability, providing you with more efficient financial management.
• Convenient Response Time: Enjoy a next business day response time for parts and labor services within a 100-mile radius from your customer site, ensuring you have the necessary support when you need it most.

Technical Details

• Service Duration: 1 Year
• Service Type: Basic Tech Care with Defective Media Retention
• Support Hours: 9 x 5
• Response Time: Next Business Day
• On-site Service: Yes (100 miles distance from customer site)
• Scope: Parts and Labor included for maintenance

How to Install

To take full advantage of the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Contact HPE Customer Support to initiate the service activation process.
2. Provide necessary documentation and details regarding your existing equipment.
3. Schedule your first on-site service visit at a time that is convenient for you.
4. Keep your contact information updated with HPE to ensure you receive timely notifications and support.
5. Regularly review and maintain your service terms and conditions to ensure continued coverage as your needs evolve.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service?

  This service includes on-site support, parts and labor for maintenance, and defective media retention for one year.

• How quickly can I expect service after I report an issue?

  You can expect Next Business Day service for issues reported during the support hours of 9 x 5.

• Is there a distance limit for on-site service?

  Yes, on-site service is available within a 100-mile radius of your customer site.

• Can I retain defective media?

  Absolutely, the service includes defective media retention, allowing you to keep control of your sensitive data.

• What should I do if I need assistance with service activation?

  If you require assistance, simply reach out to HPE Customer Support for guidance throughout the activation process.