HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty is a comprehensive support solution designed to maintain the efficiency and reliability of your HPE products after the standard manufacturer's warranty period expires. This service is perfect for businesses looking to safeguard their investments in crucial IT infrastructure. HPE's dedication to customer satisfaction is reflected in this tailored offering, which combines expert technical support, on-site maintenance, and efficient parts replacement, ensuring that your systems remain operational and your data stays secure.

• Comprehensive Protection: The Tech Care Basic package offers essential support after your manufacturer’s warranty ends, protecting you from unexpected equipment breakdowns and ensuring business continuity.
• Defective Media Retention: This feature allows you to retain defective media, providing peace of mind that sensitive data will remain secure, even if the hardware fails.
• Quick Response Time: With a next business day service response, you can enjoy minimal downtime. Our service ensures prompt on-site support and parts replacement, helping your operations run smoothly.
• Cost-Effective Maintenance: The inclusion of parts and labor services minimizes inventory costs while providing maximum dependability, allowing you to allocate resources more efficiently.
• Dedicated Support: Access to professional technicians ensures that any issues are resolved quickly and effectively, maintaining the performance and reliability of your IT systems.

Technical Details of Product

• Service Duration: 1 Year
• Service Coverage: 9 x 5 (Monday to Friday, excluding holidays)
• Response Time: Next Business Day
• Service Type: On-site Maintenance
• Included Services: Parts Replacement, Labor Services

How to Install

To take advantage of HPE Pointnext Tech Care Basic, simply follow these steps:

1. Purchase the Tech Care Basic service through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a confirmation email with your service details and instructions.
3. Register your devices with the HPE Pointnext service portal to ensure they are covered under your selected plan.
4. For any issues that arise, contact the HPE support team through the provided channels to initiate service requests.
5. A technician will be scheduled for on-site support if required, and necessary parts will be dispatched according to the service terms.

Frequently Asked Questions

What does "Defective Media Retention" mean?

Defective Media Retention allows you to keep any failed hard drives or storage media, ensuring that your sensitive data remains secure and private.

How long is the warranty period for HPE Pointnext Tech Care Basic?

The warranty period is for 1 year, starting from the date of purchase of the service.

What support is available during the service period?

You will have access to professional technicians who can provide support for any hardware issues, including on-site visits and parts replacement as needed.

Do I need to pay for parts under this service?

No, the Tech Care Basic service includes parts replacement as part of the maintenance offering at no additional cost, ensuring you remain operational without extra expenses.

Is there a limit to the number of service requests I can make?

There is no limit to the number of service requests; however, all requests must fall under the terms outlined in your service agreement.