Description
The HPE Pointnext Tech Care Basic with Defective Media Retention is the ultimate solution for businesses looking to protect their IT investments after the manufacturer’s warranty expires. This comprehensive post-warranty service comes with 1-year coverage and ensures that your systems remain operational and efficient, providing you with peace of mind and valuable support when you need it the most. With a focus on customer convenience, this service includes next business day on-site maintenance, parts, and labor, making it an essential addition to any IT strategy.
- Comprehensive Coverage: Protects your systems from breakdowns after the manufacturer’s warranty has expired, ensuring continuous operational efficiency.
- Defective Media Retention: Retain faulty media to support data recovery efforts, enhancing your data protection strategies and minimizing loss.
- Next Business Day Service: Enjoy peace of mind with a rapid response time, ensuring that parts and labor are delivered to your site within the next business day, within a 100-mile radius.
- On-Site Maintenance: Receive valuable support at your doorstep without needing to travel, optimizing your time and effort while resolving issues effectively.
- Labor & Parts Included: The service includes both parts and labor, ensuring reliable maintenance with added usability, allowing you to focus on your core business activities.
Technical Details
- Service Type: HPE Pointnext Tech Care Basic
- Service Duration: 1 Year
- Service Hours: 9 x 5 (Monday to Friday)
- Response Time: Next Business Day
- Service Area: 100 miles from customer site
- Features: Defective Media Retention, Parts and Labor included
How to Install
To install the HPE Pointnext Tech Care Basic service, follow these simple steps:
- Purchase the service and receive confirmation from HPE.
- Provide your system details and service requirements to HPE support.
- Once your service is activated, you will receive a service agreement with details on how to contact support.
- In case of an issue, contact HPE using the provided support details to initiate service.
- Schedule an on-site service call as per your convenience, and a technician will arrive on the scheduled date to resolve your issue.
Frequently Asked Questions
Q: What is covered under the HPE Pointnext Tech Care Basic service?
A: This service covers parts replacement, on-site maintenance, and labor for any issues that arise after the manufacturer’s warranty expires.
Q: How long does the service last?
A: The HPE Pointnext Tech Care Basic service lasts for 1 year from the date of purchase.
Q: What is the response time for service calls?
A: The service includes a next business day response time for on-site visits within a 100-mile radius.
Q: Can I retain defective media?
A: Yes, the service includes defective media retention, allowing you to keep faulty media for data recovery efforts.
Q: How do I contact support?
A: You can contact HPE support using the contact information provided in your service agreement.
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