HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

Experience peace of mind with the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty. This comprehensive service plan is designed to enhance the productivity and reliability of your HPE equipment by offering extended warranty coverage. Perfect for businesses looking to minimize downtime, this plan ensures that you receive expert support and critical parts in a timely manner, allowing you to focus on what matters most.

• Extended Warranty Coverage: Enjoy the benefits of an additional year of warranty coverage, ensuring that your HPE equipment remains protected against unforeseen issues and continues to operate efficiently.
• Defective Media Retention: With this unique feature, you can retain failed drives, providing you with the peace of mind that your sensitive data remains secure and recoverable even in the event of hardware failure.
• Next Business Day Service: Experience rapid response times with our Next Business Day service, allowing you to receive the parts and labor you need promptly, minimizing any potential disruptions to your operations.
• On-site Support: Benefit from on-site maintenance where experts come directly to your location, ensuring that any issues are resolved quickly and effectively, reducing downtime and enhancing productivity.
• Comprehensive Parts and Labor Service: Our warranty covers both parts replacement and labor costs, allowing for hassle-free maintenance and reliable service, giving you confidence in your equipment's performance.

Technical Details of the Product

• Service Type: Extended Warranty
• Duration: 1 Year
• Service Availability: 9 x 5 (9 hours a day, 5 days a week)
• Service Response Time: Next Business Day
• Service Features: On-site support, parts replacement service, defective media retention

How to Install

To take advantage of the HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE partner.
2. Review the terms and conditions associated with your warranty service.
3. Register your service agreement by providing your HPE equipment details to initiate the warranty coverage.
4. Keep your service agreement and documentation accessible for any future service requests.
5. Contact HPE support during the warranty period for any assistance, and they will facilitate the on-site support and parts replacement as needed.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Basic service?

The service includes extended warranty coverage for one year, defective media retention, next business day parts and labor service, and on-site support.

How does defective media retention work?

Defective media retention allows you to keep failed drives, ensuring your sensitive data remains safe and accessible even in the case of hardware failure.

What does the Next Business Day service entail?

Next Business Day service guarantees that parts and labor will be provided within the next business day to minimize downtime and keep your equipment running smoothly.

Is on-site support available for all issues?

Yes, on-site support is available for any covered issues, ensuring that you have expert assistance directly at your location for quick resolution.

Who should I contact for support during the warranty period?

You can contact HPE support using the contact information provided in your service agreement for any assistance or service requests during the warranty period.