HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post-warranty service designed to elevate the operational performance of your HPE hardware and software solutions. This comprehensive service enables your IT teams to concentrate on innovation rather than merely responding to issues, providing a robust support experience for both on-premises and cloud-deployed solutions. This warranty not only safeguards your technology investments but also enhances operational efficiency and performance.

• Proactive Operational Support: HPE Tech Care Service empowers IT departments by providing proactive support. The focus is on identifying and implementing better operational methodologies rather than just troubleshooting existing problems.
• Direct Access to Specialists: Gain immediate access to product-specific specialists who can offer customized advice and troubleshooting, ensuring a quicker resolution process for your technical issues.
• Multi-Channel Support: Flexibility is key; enjoy the convenience of accessing support through various channels such as telephone, real-time chat, automated incident logging, and moderated forums, all with defined response times for your technical needs.
• General Technical Guidance: Benefit from expert guidance on the operation, management, and security of your supported products, which is crucial in optimizing usage and minimizing risks.
• Defective Media Retention: The included Defective Media Retention service provides you with the ability to retain defective hard drives and media, thereby offering an additional layer of security for your data and assets.

Technical Details of HPE Pointnext Tech Care Basic

• Service Duration: 1 Year
• Response Time: Next Business Day for Parts and Labor
• Coverage: Supports both on-premises and as-a-service HPE products
• Service Type: Warranty with Defective Media Retention
• Support Channels: Telephone, chat, automated logging, forums

How to Install HPE Pointnext Tech Care Basic

To install and activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service through an authorized HPE partner or online platform.
2. Receive your service activation code via email or from your partner.
3. Log into the HPE support portal using your HPE account credentials.
4. Navigate to the “Service Activation” section and enter your activation code.
5. Confirm your service details and settings; a confirmation of activation will be sent to you.
6. Start utilizing the support services immediately through the available channels.

Frequently Asked Questions

• What is HPE Tech Care Service? HPE Tech Care Service is an operational support service that provides technical guidance and proactive assistance for HPE hardware and software products.
• What does the Defective Media Retention service include? The Defective Media Retention service allows customers to retain defective media, giving them control over their data and ensuring additional security for sensitive information.
• How can I access support? Support is accessible through multiple channels including telephone, chat, automated incident logging, and HPE moderated forums.
• What is the response time for support? The service offers a Next Business Day response time for both parts and labor, ensuring minimal downtime for your operations.
• Is this service available for both on-premises and cloud solutions? Yes, HPE Tech Care Service supports both on-premises hardware and software as well as as-a-service versions.