HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

Introducing the HPE Pointnext Tech Care Basic with Defective Media Retention – a comprehensive post-warranty support solution tailored for businesses seeking to maximize the efficiency and longevity of their technology investments. This service package is designed to keep your equipment operational, reliable, and performing at its best. With an entire year of extensive coverage, including on-site support, parts replacement, and labor services, the HPE Pointnext Tech Care Basic is an intelligent investment for ensuring uninterrupted business continuity.

• Comprehensive Coverage: Enjoy peace of mind with a full year of service, covering parts and labor for any necessary repairs. This ensures your equipment remains in optimal condition, minimizing potential operational disruptions.
• Next Business Day Response: Experience minimal downtime with our Next Business Day service response, guaranteeing prompt assistance for customers located within 100 miles of service areas.
• On-Site Support: Gain access to expert assistance directly at your location, allowing for quick solutions to technical issues while minimizing disruption to your operations.
• Defective Media Retention: Retain ownership of defective media, enabling secure management of sensitive data and ensuring compliance with data protection standards, crucial for businesses handling confidential information.
• Cost-Effective Solutions: Benefit from parts replacement services that help reduce inventory costs while maximizing equipment reliability, allowing you to focus on core business activities instead of technical concerns.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Maintenance – Parts & Labor
• Service Availability: 9 x 5 support (during business hours)
• Defective Media Retention: Included
• Service Location: On-site service available within 100 miles from the customer site

How to Install

To install the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the Service: Select and purchase the HPE Pointnext Tech Care Basic service online or through an authorized reseller.
2. Contact HPE Support: After purchase, reach out to HPE Support to register your service and obtain your service number for future reference.
3. Schedule On-Site Support: Coordinate with HPE to arrange any necessary on-site visits or support needed for your equipment.
4. Keep Documentation Handy: Maintain records of your service agreement and keep them accessible for any service-related inquiries.

Frequently Asked Questions

• What is HPE Pointnext Tech Care Basic? HPE Pointnext Tech Care Basic is a post-warranty support service that provides maintenance, parts replacement, and on-site assistance for your HPE equipment.
• How long does the service last? The service lasts for a full year, providing continuous support throughout that period.
• What is Defective Media Retention? Defective Media Retention allows you to keep any defective drives or media for your own data security and compliance needs.
• What is the response time for service requests? The response time for service requests is Next Business Day, ensuring timely support for your equipment issues.
• Where is the on-site support available? On-site support is available for customers located within 100 miles of HPE service centers.