HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is your ultimate post-warranty support solution. Designed to enhance your operational efficiency, this service package ensures you receive comprehensive support for your HPE products. With a 2-year warranty, this service guarantees both parts and labor, providing you with peace of mind and minimizing downtime.

• Comprehensive Support: Enjoy the benefits of a full 2-year warranty that covers parts and labor, ensuring your HPE products are always in optimal condition.
• Next Business Day Service: With a promise of next business day support, you can trust that assistance will be just a call away, minimizing your operational downtime.
• On-Site Maintenance: Our on-site support service brings help directly to your location, making it easy to address and resolve issues quickly and efficiently.
• Defective Media Retention: Retain defective media for analysis or data recovery, allowing you to manage sensitive information securely while ensuring compliance.
• Cost-Effective Parts Replacement: Reduce inventory costs with our parts replacement service, ensuring that you only pay for what you need, when you need it.

Technical Details of Product

- Warranty Type: Post Warranty
- Duration: 2 Years
- Service Hours: 9 x 5
- Response Time: Next Business Day
- Service Type: On-Site
- Coverage Area: Within 100 miles of customer site
- Includes: Parts & Labor Warranty, Defective Media Retention

How to Install

Installation and activation of the HPE Pointnext Tech Care Basic service is seamless. Simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service package through an authorized distributor.
2. Once confirmed, you will receive a service agreement detailing your warranty coverage and service terms.
3. For any future service requirements, contact the HPE support hotline with your service agreement number to initiate support.
4. Schedule an on-site visit if required, or receive remote support as necessary.

Frequently Asked Questions

Q: What is included in the HPE Pointnext Tech Care Basic service?

A: The service includes parts and labor warranty, next business day on-site support, and defective media retention for your HPE products.

Q: How does the defective media retention work?

A: Defective media retention allows you to keep any defective hardware for analysis or data recovery purposes, ensuring compliance and security.

Q: What is the response time for on-site service?

A: The response time for on-site service is next business day, provided you are located within 100 miles of the service center.

Q: Can I extend my warranty after the initial 2 years?

A: Yes, warranty extensions may be available; please contact your HPE representative for more details.

Q: How can I contact support?

A: You can contact HPE support through the customer service hotline provided in your service agreement.