HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential operational support service designed for businesses utilizing HPE hardware and software products. With a focus on optimizing IT operations and delivering exceptional service, this two-year post-warranty plan ensures that your IT infrastructure runs smoothly and efficiently.

• Comprehensive Operational Support: HPE Tech Care Service goes beyond traditional support by providing access to product-specific specialists who offer tailored technical guidance. This enables IT teams to proactively address challenges and enhance operational efficiency.
• Defective Media Retention Service: With the defective media retention feature, you can confidently manage any hardware mishaps without the hassle of returning defective media. This allows for quicker resolutions and less downtime, protecting your valuable data.
• Multiple Channels of Support: Access support through a variety of channels including telephone, real-time chat, automated incident logging, and moderated forums. The defined response times ensure you receive timely assistance for your IT issues.
• Next Business Day Service: Enjoy the reliability of Next Business Day parts and labor service response time, ensuring that your operations are minimally disrupted and productivity is maximized. This prompt service can make all the difference in a fast-paced business environment.
• Expert Technical Resources: Gain exclusive access to expert technical resources with specialized knowledge tailored to your hardware and software context. Avoid lengthy triage processes and focus on strategic initiatives that drive your business forward.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic
• Duration: 2 Years Post Warranty
• Defective Media Retention: Yes
• Response Time: Next Business Day for parts and labor
• Support Channels: Phone, real-time chat, automated logging, forums

How to Install

1. Purchase the HPE Pointnext Tech Care Basic service alongside your HPE hardware or software product.

2. Upon activation, ensure that your devices are registered under your HPE account.

3. Familiarize yourself with the available support channels and resources.

4. For any service requests, use the automated incident logging system or contact support directly via phone or chat.

Frequently Asked Questions

Q: What is Defective Media Retention?

A: Defective Media Retention allows you to retain damaged media instead of sending it back to HPE, simplifying the resolution process and protecting sensitive data.

Q: How soon can I expect support after logging an incident?

A: With the Next Business Day service, you can expect a response and resolution efforts to begin the next business day following your incident report.

Q: Can I access support outside of business hours?

A: Support availability may vary, but HPE provides multiple channels for assistance that can be accessed at your convenience. Ensure you check the specific hours of operation for each channel.

Q: Is this service applicable for all HPE products?

A: HPE Tech Care Service is designed for a wide range of HPE hardware and software products, including both on-premises and as-a-service versions. Please confirm compatibility with your specific products.

Q: What happens after the 2-year service duration?

A: After the 2-year service period, you will have the option to renew your HPE Pointnext Tech Care Basic service to continue enjoying uninterrupted support and services.