HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is a comprehensive post-warranty support service designed specifically for HPE hardware and software products. This 2-year warranty service not only protects your investment but also enhances operational efficiency by providing expert guidance and support tailored to your business needs. With HPE Tech Care, your IT team can focus on strategic initiatives rather than getting bogged down by everyday technical issues.

• Expert Technical Support: Gain direct access to product-specific specialists who offer expert guidance, ensuring that your team can tackle technical challenges head-on.
• Defective Media Retention: The service includes a unique defective media retention feature, allowing you to keep failed media for analysis while ensuring dependable efficiency and peace of mind.
• On-Site Support: Benefit from on-site support that guarantees quick solutions with immediate availability of experts to minimize downtime and disruption in your operations.
• Parts and Labor Service: Reduce inventory costs with our parts and labor service characteristics, ensuring maximum dependability for your critical systems.
• Next Business Day Response: Enjoy convenient service with a Next Business Day response time for parts and labor, ensuring that your operations run smoothly with maximum efficiency.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic
• Duration: 2 Years
• Defective Media Retention: Included
• Response Time: Next Business Day for parts and labor
• Support Access: Multiple channels including telephone, chat, automated incident logging, and moderated forums

How to Install

To install the HPE Pointnext Tech Care Basic service, follow these steps:

1. Purchase the service from an authorized HPE reseller or directly from HPE.
2. Once purchased, you will receive a confirmation with your service details and access instructions.
3. Log in to your HPE support account or create one if you don’t have it.
4. Register your HPE hardware or software under the Tech Care service for easy access to support.
5. Familiarize yourself with the available support channels and resources to make the most out of your service.

Frequently Asked Questions

Q: What is HPE Pointnext Tech Care Basic?

A: It is a post-warranty support service that provides operational support for HPE hardware and software products.

Q: What does the defective media retention service include?

A: The defective media retention service allows you to keep failed media for further analysis while ensuring dependable service for your operations.

Q: How quickly can I expect support?

A: HPE Pointnext Tech Care offers Next Business Day response for parts and labor, ensuring minimal downtime.

Q: Can I access support through multiple channels?

A: Yes, you can access support through telephone, real-time chat, automated incident logging, and HPE moderated forums.

Q: Is this service available for both on-premises and as-a-service versions?

A: Yes, HPE Tech Care Service is designed to support both on-premises and as-a-service versions of HPE products.