HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post-warranty service designed to support your HPE hardware and software products comprehensively. This service enables your IT team to dedicate their time to strategic initiatives rather than being overwhelmed by reactive support issues. With direct access to product specialists and multiple support channels, the HPE Tech Care Service offers a proactive approach to the maintenance and enhancement of your IT systems.

• Direct Access to Specialists: Enjoy exclusive access to product-specific specialists who provide expert guidance tailored to your specific hardware and software needs.
• Flexible Support Channels: Benefit from a variety of support options including telephone, real-time chat, automated incident logging, and HPE moderated forums, all with defined response times.
• General Technical Guidance: Receive ongoing advice on operation, management, and security, allowing you to optimize the performance and reliability of your equipment.
• Defective Media Retention: Retain defective media after replacements, ensuring that sensitive data remains secure and accessible, while also reducing downtime.
• Next Business Day Service: Enjoy quick response times with next business day parts and labor service, minimizing disruptions to your business operations.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic
• Service Duration: 2 Years Post Warranty Coverage
• Defective Media Retention: Included
• Response Time: Next Business Day for Parts and Labor

How to Install

To start using the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic service through your HPE authorized reseller or directly from HPE.
2. Once the service is purchased, you will receive a confirmation email with your service details.
3. Activate your service by registering your HPE product on the HPE support portal using the provided service contract number.
4. Familiarize yourself with the support channels available and determine which works best for your needs.
5. In case of any issues, simply reach out to HPE support through your preferred channel to receive assistance.

Frequently Asked Questions

• What is the duration of the HPE Pointnext Tech Care Basic service? The service lasts for 2 years post-warranty.
• What does Defective Media Retention mean? It allows you to keep defective media after a replacement, which can be crucial for data security and recovery.
• How quickly can I expect support? With the next business day service, you can expect prompt assistance for both parts and labor, minimizing downtime.
• How do I access technical support? You can access support through various channels, including phone, chat, automated logging, and HPE forums.
• What types of products does this service cover? The service covers both HPE hardware and software products, including on-premises and as-a-service versions.