HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

Ensure the longevity and optimal performance of your HPE equipment with the HPE Pointnext Tech Care Basic with Defective Media Retention. This comprehensive post-warranty support service is tailored to provide peace of mind with reliable coverage for a duration of two years. With features like next business day on-site support and parts replacement, you can rest assured that your technology will be well cared for, keeping your operations running smoothly.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes parts and labor, ensuring that any issues you encounter are quickly resolved with minimal downtime.
• Defective Media Retention: Retain any defective media for a thorough analysis and a seamless transition to new equipment, allowing you to maintain your data integrity while reducing wastage.
• Next Business Day Service: Experience minimal disruption with our next business day on-site support, ensuring that help is just a call away when you need it most.
• Two-Year Warranty: Enjoy two years of dependable service that offers both reliability and peace of mind, ensuring you can focus more on your business and less on equipment concerns.
• Expert Support: Access to HPE’s knowledgeable technicians who are equipped to handle a wide range of technical issues, providing you with prompt and professional assistance.

Technical Details of the Product

• Service Type: Post Warranty Support
• Service Duration: 2 Years
• Service Coverage: 9 x 5 Next Business Day On-site
• Includes: Parts & Labor
• Defective Media Retention Coverage: Yes

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE partner or directly from the HPE website.
2. Upon purchase, you will receive a confirmation email containing your service contract number and further instructions.
3. Keep your documentation handy for any future service calls or support requests.
4. In case of equipment failure, contact HPE support with your service contract information to initiate a service request.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service include?
  This service includes parts and labor support, defective media retention, and next business day on-site assistance for equipment issues during the two-year warranty duration.
• Can I transfer my warranty to another location?
  Yes, your HPE Pointnext Tech Care Basic service can be transferred as long as the new location is within the service area specified in your contract.
• How do I request service under my warranty?
  You can request service by contacting HPE support directly and providing your service contract details for verification.
• Is defective media retained after warranty service?
  Yes, the defective media retention policy allows you to keep any defective media for analysis, ensuring your data remains intact.
• What support hours are available with this service?
  The service is available 9 x 5, which means support is accessible during standard business hours, excluding holidays.