HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

If you want to enhance the reliability and performance of your HPE equipment, the HPE Pointnext Tech Care Basic with Defective Media Retention is the perfect solution for you. This extended warranty service ensures that your hardware remains operational and supported, even after the standard warranty period has expired. With a focus on convenience, efficiency, and peace of mind, this two-year warranty offers you robust coverage tailored to your needs.

• Comprehensive Coverage: This warranty includes parts and labor, covering any necessary repairs and replacements, allowing you to manage unexpected technical issues without the burden of additional costs.
• Next Business Day Service: With a 9 x 5 support schedule, you can expect prompt service, ensuring minimal downtime. Our Next Business Day response means that you will receive assistance quickly, so you can keep your operations running smoothly.
• Defective Media Retention: You can retain defective media, which means that if a hard drive fails, you can keep it. This feature is essential for data security and compliance, offering you peace of mind and control over your sensitive information.
• On-Site Support: Enjoy the convenience of having trained technicians come to your location to resolve issues. This eliminates the hassle of shipping equipment for repairs and allows you to stay productive.
• Extended 2-Year Service Duration: This warranty extends your support for an additional two years, ensuring that you continue to receive timely assistance and parts replacement, maximizing the lifespan and productivity of your equipment.

Technical Details of the Product

• Warranty Type: Extended Warranty
• Duration: 2 Years
• Service Schedule: 9 x 5
• Service Response Time: Next Business Day (within 100 miles from customer site)
• Service Features: Parts and Labor, On-Site Maintenance, Defective Media Retention

How to Install

To take advantage of the HPE Pointnext Tech Care Basic warranty, simply purchase the service through an authorized HPE reseller. Once acquired, register your warranty online or via phone to ensure you receive timely notifications regarding your service status. If you encounter any issues with your equipment during the warranty period, contact the HPE support team through the channels provided at registration, and they will guide you through the necessary steps to initiate service.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic warranty cover?
  This warranty covers parts and labor for repairs, defective media retention, and on-site assistance.
• How does the Next Business Day service work?
  If you report an issue during business hours, you can expect a technician to arrive at your location the next business day, ensuring minimal disruption to your operations.
• Can I retain defective media?
  Yes, the defective media retention feature allows you to keep faulty drives, which is vital for data security and compliance purposes.
• Is this warranty transferable?
  Typically, warranties are not transferable, but you should review the specific terms and conditions when you purchase your warranty.
• How do I contact support under this warranty?
  You can contact HPE support via phone or online through the customer portal provided at the time of registration.