HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential operational support service designed to enhance the performance and reliability of HPE hardware and software products post-warranty. This comprehensive service focuses on reducing risks and ensuring seamless business operations, allowing IT teams to innovate and improve efficiency rather than merely react to issues as they arise.

• Proactive Support: HPE Tech Care Service empowers IT teams by providing proactive technical guidance, helping them to identify and implement better ways to manage and utilize their technology.
• Direct Access to Specialists: Customers receive direct access to product-specific specialists who offer expert advice and solutions tailored to their unique operational needs.
• Multiple Support Channels: Enjoy flexible support options, including telephone support, real-time chat, automated incident logging, and HPE moderated forums with defined response times for efficient issue resolution.
• Defective Media Retention: The service includes a defective media retention feature that allows customers to keep faulty parts, providing peace of mind and enhancing operational reliability.
• Quick Response Times: With Next Business Day parts and labor service response, you can limit downtime and maintain productivity with maximum reliability.

Technical Details of the Product

• Service Type: Operational Support Service
• Service Duration: 2 Years
• Support Channels: Telephone, real-time chat, automated incident logging, HPE moderated forums
• Response Time: Next Business Day for parts and labor
• Defective Media Retention: Included in the service package

How to Install

Installation of the HPE Pointnext Tech Care Basic service is straightforward. Follow these simple steps:

1. Contact your HPE sales representative or authorized partner to purchase the service.
2. Provide necessary information about your current HPE hardware and software products.
3. Upon purchase, you will receive a confirmation email with details on how to access your support services.
4. Familiarize yourself with the support channels available to you, including the real-time chat and telephone support.
5. For defect management, ensure you know the procedure for reporting issues and retaining defective media.

Frequently Asked Questions

1. What is HPE Pointnext Tech Care Basic?

HPE Pointnext Tech Care Basic is an operational support service that provides technical guidance, direct access to specialists, and various support channels to enhance the efficiency and reliability of your HPE hardware and software products after the warranty period.

2. How does the defective media retention feature work?

The defective media retention feature allows customers to keep faulty disks or storage media that have been identified as defective. This provides peace of mind and ensures that sensitive data is properly managed.

3. What is the expected response time for support?

HPE Pointnext Tech Care Basic includes a Next Business Day response time for parts and labor, which minimizes downtime and helps maintain operational efficiency.

4. Can I access support through multiple channels?

Yes, customers can access support through various channels, including telephone, real-time chat, automated incident logging, and moderated forums to ensure prompt and effective assistance.

5. How long does the service last?

The HPE Pointnext Tech Care Basic service lasts for 2 years, providing reliable support throughout this period.